Provide oversight and leadership for 13 optometric practices, including - revenue cycle management, staff management, patient relations, process management, product management, schedule management, business development, financial development, cost control management, risk management, property management, staff scheduling assistance, and doctor communication.★ Lead, coach, and develop staff and practice managers to provide excellent patient-centric care, monitor key metrics, manage daily operations, enforce policies and procedures, as well as direct continuous improvement initiatives, increasing operational effectiveness and profitability.• Manage growth and development of practices with total revenue of 10 million and have continually seen increases yearly of 3-5%.• Provide leadership and direction for day-to-day operations within revenue cycle management to ensure all services are billed and collected accurately and efficiently.• Develop, plan, organize, and implement current and future strategies to bill patients, process payments, improve cash flow, and manage the overall health of the company’s receivables.• Monitor all processes within each office for efficiency, recommending and instituting changes and development as needed.• Deliver training of new processes, new equipment, new software, changes in insurance plans, and new projects for customer service enhancement. Assist in training doctors on new developments and coding standards.• Lead on several committees to enhance new developments within the company.• Perform sales analysis weekly based on sales reports and focus on opportunities to further growth and development.• Create leadership presentations and team building seminars for additional training company-wide.• Communicate with all managers within the primary care division monthly through conference calls to motivate and encourage offices to achieve performance benchmarks.

Provide oversight and leadership for 10 optometric practices, including - revenue cycle management, staff management, patient relations, process management, product management, schedule management, business development, financial development, cost control management, risk management, property management, staff scheduling assistance, and doctor communication.★ Lead, coach, and develop staff and practice managers to provide excellent patient-centric care, monitor key metrics, manage daily operations, enforce policies and procedures, as well as direct continuous improvement initiatives, increasing operational effectiveness and profitability.• Manage growth and development of practices with total revenue of 10 million and have continually seen increases yearly of 3-5%.• Provide leadership and direction for day-to-day operations within revenue cycle management to ensure all services are billed and collected accurately and efficiently.• Develop, plan, organize, and implement current and future strategies to bill patients, process payments, improve cash flow, and manage the overall health of the company’s receivables.• Monitor all processes within each office for efficiency, recommending and instituting changes and development as needed.• Deliver training of new processes, new equipment, new software, changes in insurance plans, and new projects for customer service enhancement. Assist in training doctors on new developments and coding standards.• Lead on several committees to enhance new developments within the company.• Perform sales analysis weekly based on sales reports and focus on opportunities to further growth and development.• Create leadership presentations and team building seminars for additional training company-wide.• Communicate with all managers within the primary care division monthly through conference calls to motivate and encourage offices to achieve performance benchmarks.

Optometric Technician and assistant manager, assisting manager in all aspects of practice operations.★ Identified, maintained, and communicated key performance indicators to management. Recommend and implement initiatives that improved patient experiences, operational efficiencies, and staff development.• Performed preliminary clinical tests on patients and assisted the doctor with patients’ needs; provided hand-on customer service, aiding in patient’s selection of lens and frame options. • Restocked exam rooms and ordered inventory, such as eye drops and contact lens solutions.• Implemented best practices to continuously improve processes regarding - collecting client bills, reducing third party rejections and denials.• Tracked metrics related to the patient engagement cycle including record coding error rates and billing turnaround times to develop sound revenue analysis and reporting.

Billed insurance providers, posted daily payments, and processed accounts receivables.★ Developed improved procedures for insurance billing. • Confirmed appointments, checked-in patients, and performed recall operations.• Dispensed and repaired glasses and contact lenses.