Harm Reduction Certified.Oversees Benefits. Tracks and manages provider privileging and credentialing.Tracks and maintains various HR spreadsheets.Chair of the Fun Committee- promotes staff appreciation, plans staff events.

Managing benefits for over 90 employees. Privileging and credentialing providers. Updating procedure documents. Participating in interviews. Coordinating training. Maintaining employee audits lists.

Over seeing an office of 4. Notary. Answering incoming calls. Submitting case intakes for review. Speaking with clients to sell our work and experience.Creating legal documents with Word and Adobe and submitting to courts. Calling different courts to check on status of documents.Kept track of 40+ cases with an Excel Spreadsheet. Writing business checks. Keeping track of Quickbooks. Mailing out donation payments.Checking in for court hearings. Speaking with Officers to get resolutions. Calling the MVD to check on license statuses. Creating documents with Adobe and Word. Asking clients for reviews.

Handled all service incoming calls. Made all service appointments. Had 3 employees below. Distributed call list and daily plan of actions. Made schedules. Obtained our goal for retention customers in both 0-12 months & 12-72 months. Worked hand in hand with General Motors to aid in customer satisfaction. Answered all poor customer reviews. Faxed and emailed customer records over when asked. Helped sales BDC when needed. Followed up with all service customers to ensure satisfaction. Maintained top CSI scores for the district. Helped customers resubscribe to Onstar. Ordered business cards. Managed Mitel phone system- added and removed employees as needed.

Began as a receptionist/cashier. Answered and transferred calls. Made service appointments. Wrote up customers in drive and helped advisers as needed. Checked on special ordered parts & made appointments for these customers. Sold work as needed. Wrote up new units for PreDelivery Inspections. Sold Zurch extended warranties to service customers.