Handled various responsibilities surrounding the sale and service of insurance and financial products including but not limited to availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

As a Floor Coach with Nationstar Mortage, I was on the front line of Customer Service in a call center environment taking and resolving escalated calls, providing training to representatives, reviewing calls, assisting with questions and concerns, and assisting management with various projects and tasks.

I was a Customer Service Representative in a call center environment taking both inbound and outbound calls for a mortgage loan servicing company. Inbound calls were to address customer questions and concerns. Outbound calls were to either follow up or attempt to collect.