Social Media Specialist/ Moderator
Highlights: Media Marketing collective average $516,947.98 in a six month time. Has improved procedures, limiting time spent for extra FTE’s Proficient with Zeus, Aviva, Excel, PowerPoint, Word, Publisher and most corporate programs. All Social Media platforms I am experienced in Federal compliance requirements and various banking laws.Skills: More than 9 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.Possess solid computer skills.Excellent working knowledge using Window products, IBM, and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, and Microsoft Word.Ability to train, motivate, and supervise customer service employees.A team player, acknowledged as “Total Quality Customer Service Professional.”Certifications: Excel Advanced, Microsoft Word, Microsoft Outlook, and Publisher. Cross training on Communication For New Managers, Leadership Skills For Management, and Resolving Complex Situation Has improved procedures, limiting time spent for extra FTE’s Proficient with Zeus, Aviva, Excel, PowerPoint, Word, Publisher and most corporate programs. I am experienced in Federal compliance requirements and various laws