Ashley Letourneau Email & Phone Number

Queensbury, NY, US

Duties: Actively manage a consistent workload of 25-35 projects with various levels of complexity (server deployments, infrastructure/security system implementations, company workstation refreshes, etc.). Work with VP of Service Delivery and other Project Managers to determine areas/procedures needing improvement and develop plan to address, work with.

Duties: Manage the schedules and dispatching of both Project Engineers as well as MSP Engineers, serve as escalation point for clients, track ticket progress to ensure completion in a timely manner via ticket audits, assist both Project team and MSP team as needed.

Queensbury, New York

Duties: Manage daily open/close procedures, engineer lunch rotation, and dispatch calendar. Schedule client onsite visits 1-2 weeks in advance and dispatch engineers as needed for client emergencies (server offline, workstation inoperable, etc.) Work closely with MSP Manager to create and implement, mentor engineers, and serve as one of the main escalation.

Queensbury, New York

Duties: Receive inbound calls from clients, document client issues via internal ticketing system, perform troubleshooting steps remotely, resolve client issues, update documentation on client system(s), assist MSP Manager, engage with clients and recommend any needed upgrades/improvements to their system(s).

Queensbury, New York

Processing parts and accessory orders on eCommerce websites, answering customer questions via phone and email, maintaining Garvey Hyundai's used and new vehicle inventory online (writing descriptions and photographing vehicles), updating specials on the website, computer troubleshooting, designing images/ads for the eCommerce and dealership websites.