Ashley Lincoln work email
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Ashley Lincoln personal email
Process improvement, change management, end user training and supportAs part of my work in digital transformation for KCI, the early phases of a project include focusing on areas of process improvement, requirements gathering and finding the right solution for the need. I enjoy the time spent engaging with process owners to identify current challenges and pain points, workflow requirements, user stories and outlining key factors of the end user experience. Once we identify the solution the work moves to supporting the effort with configuration of the system, implementation, training and supporting end user adoption.e-Construction and Document Management background including Plan Grid implementation, training and support certification, Sitetracker administrator certification, Kahua implementation and training support. Microsoft Dynamics ERP implementation support.
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Business Analyst - Digital Transformation OfficeKci Technologies, Inc. Jan 2022 - Jan 2024Maryland, United States -
Business Analyst - Technology & Innovation In Construction MgmtKci Technologies, Inc. May 2017 - Jan 2022Sparks, Md
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Business AnalystKci Technologies, Inc. Jan 2014 - May 2017Focused on supporting technology initiatives for KCI's Construction Management discipline. Lead implementation coordinator for our in-house designed and developed Mobile Field Solution (MFS) tablet application.
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Process Improvement SpecialistAlban Cat Jun 2011 - Nov 2013Baltimore, Maryland AreaCharged with understanding workflow in all functional areas of the organization, mapping critical company processes and leading project teams to analyze and improve critical business processes for all areas of the company.Interfaced with outside consultants to identify gap analysis to ensure successful implementation of process improvements.Implementation team lead for new software products to ensure the new processes were efficient and thoroughly documented. New software implemented included a new CRM system and quoting solution. -
Field Service SupervisorAlban Cat Apr 2007 - Jun 2011Abingdon, MdDirectly supervised Field Service Technicians, responsible for facets of hiring, development, employee appraisal and team building.Identified process gaps and conducted process improvement projects focused on increasing customer service response time and billable hours. Implemented a field service dispatching software solution that led to a significant reduction in technician lost time, improved customer response time and satisfaction. Supervised back office staff responsible for all customer communication and invoicing. Managed DOT compliance for all vehicles and employees including annual physicals, random drug test, vehicle records, driver logs and hours of service.
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Product Support AdministratorAlban Cat Apr 2008 - May 2009Baltimore, MdWorked with Sales Management team to develop sales commission programs to drive positive behavior focused on increased sales.Conducted extensive market analysis identifying market share opportunities and designed product support offerings designed to increase sales for targeted markets.Interfaced with Cat Corporate Marketing Teams to build programs focusing on value added services and improving customer satisfaction.Reported progress against goals and analyzed reports for additional opportunities.
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Dsi Development And Implementation TeamAlban Cat Mar 2006 - Sep 2008Baltimore, Maryland AreaDocumented the current solution, best practices and areas in need of improvement in preparation for development of the new software solution.Worked directly with software developers to design an intuitive suite of software that provided an end to end solution for our service teams throughout the dealerships.Developed all training materials for service personnel. Conducted company-wide training of all service employees and acted as a first line of support during multiple implementations.Key note speaker and presenter at Caterpillar Dealer collaboration forums to discuss the features and benefits of Dispatch Solutions software.
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Customer Support Agreement / Standard Jobs CoordinatorAlban Cat Mar 2001 - May 2007Baltimore, MdDeveloped and maintained pricing for service agreements valued in excess of $15M.Managed all aspects of contract health and progress evaluating trends to proactively recommend pricing changes and appropriate repair options to maximize profit and customer machine up-time.Identified areas of service to implement standard jobs. Worked with service teams to establish standard hours and pricing designed to increase work flow and reduce repair times and increased profitability. Managed on-going utilization, and profit and loss to identify and implement appropriate changes to achieve optimal profit margins.Trained service personnel on application of standard jobs to a work order and benefits of use.
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Dbsi Conversion TeamAlban Cat Mar 2003 - Aug 2003Baltimore, MdService Team Lead charged with implementing Siebel Service Solution providing remote access to field technicians.Developed all training material to aid 200+ users in during the implementation phase and on-going use process.Subject Matter Expert and Key member of a National Advisory Committee for Caterpillar to review and analyze various service software options to help the corporation determine which solution to deploy to the North American dealers.
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Warehouse AssociateAlban Cat Dec 1999 - Mar 2001Baltimore, MdEfficiently fulfill and package customer orders. Reported inventory issues.
Ashley Lincoln Skills
Ashley Lincoln Education Details
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Business Administration, Management And Operations -
Business Administration And Management, General
Frequently Asked Questions about Ashley Lincoln
What is Ashley Lincoln's role at the current company?
Ashley Lincoln's current role is Process Improvement | Digital Transformation | End User Support.
What is Ashley Lincoln's email address?
Ashley Lincoln's email address is as****@****kci.com
What schools did Ashley Lincoln attend?
Ashley Lincoln attended University Of Baltimore, The Community College Of Baltimore County.
What skills is Ashley Lincoln known for?
Ashley Lincoln has skills like Process Improvement, Customer Service, Project Management, Team Building, Data Analysis, Project Coordination, Management, Employee Training, Analysis, Communication, Crm, Program Management.
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