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Experienced operations and customer success professional with a track record of driving growth and delivering exceptional customer experiences. Skilled in managing teams, optimizing processes, and building strategic partnerships. Passionate about driving results, fostering collaboration, and creating long-lasting customer relationships.
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Program ManagerClozd Mar 2024 - PresentLehi, Utah, Us -
Operations & Enablement, Enterprise SalesPodium Jan 2023 - Dec 2023Lehi, Utah, UsManaging the operations and enablement for a team of 21 Enterprise AEs, CSMs, and SDRs. Currently own new hire onboarding + enablement, churn mitigation and retention documentation, and oversee cross-functional projects and initiatives impacting our team. -
Sr. Manager, Enterprise Customer SuccessPodium May 2022 - Mar 2023Lehi, Utah, UsPromoted from Enterprise CSM to Director of Enterprise CS. Managed three team leads with teams of their own, with 18 total CSMs covering Enterprise, Local Enterprise, and Commercial segments of the business. Team focuses renewal and retention, expansion sales in partnership with our strategic Account Executive team, and managing our customer relationships. Worked cross departmentally with our Customer Advocacy and Support teams, Product and Engineering teams, and directly with our wider Sales team and their respective leadership.Determined KPIs for each team quarter over quarter, and worked with the team through book transitions due to attrition/new hires and a company-wide RIF. Became well versed in territory and book distributions, churn mitigation and tracking, and was directly responsible for the team's interaction with C-Level executives at Podium.
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Customer Success Director, Enterprise AccountsPodium Jan 2022 - May 2022Lehi, Utah, UsPromoted from Strategic Accounts to Enterprise. Worked with the top 10% of Podium's customers, with a book value of around $4MM. Managed day to day relationships, coordinated strategic conversations with both internal and customer executives, and maintained over 100% N$R while in the role.
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Customer Success Director, Strategic AccountsPodium Oct 2021 - Jan 2022Lehi, Utah, UsPromoted to a Director level from Senior CSM. I managed a book of over $1.8MM in the healthcare industry. Focusing on strategic conversations and account expansion with groups in a variety of specialties - Neurosurgery, General/Pediatric Dentistry, Orthodontics, Urgent Care, Vascular Surgery, and Health & Wellness. I maintained over 100% retention for over 8 quarters and maintained consistent growth in products and annual spend.
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Senior Customer Success Manager - Strategic AccountsPodium May 2021 - Nov 2021Lehi, Utah, UsPromoted to Sr. Level CSM. I managed a book of over $1.5MM in the healthcare industry. Focusing on strategic conversations and account expansion with groups in a variety of specialties - Neurosurgery, General/Pediatric Dentistry, Orthodontics, Urgent Care, Vascular Surgery, and Health & Wellness. I maintained over 100% retention for the last 6 quarters and maintained consistent growth in products and annual spend.
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Csm - Strategic AccountsPodium Aug 2019 - May 2021Lehi, Utah, UsManaged a book of over $1.5MM in the healthcare industry. Focusing on strategic conversations and account expansion with groups in a variety of specialties - Neurosurgery, General/Pediatric Dentistry, Orthodontics, Urgent Care, Vascular Surgery, and Health & Wellness. I maintained over 100% retention for the over 6 quarters and maintained consistent growth in products and annual spend.
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Customer Success Manager - SmbPodium 2018 - Jul 2019Lehi, Utah, UsManage SMB Book of Business of 400-500 clients in the Auto Industry. Product training, success monitoring, and book of business expansion.
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Communications ManagerMonumetric (Formerly The Blogger Network) Jun 2016 - Jun 2018Farmington, Utah, UsI worked with the top 10% of our clients. I manage day to day ad operations, create email campaigns and newsletters, write blog posts and website content, and act as a liaison for our publishers and our in-house engineering and ad operations teams. -
E-Commerce/Web AssociateBohme, Inc May 2016 - Jun 2016Draper, Ut, UsWhile at Bohme, my job duties included: web store maintenance, organization of photo shoots for product shots and social media campaigns, customer service inquiry management, and general E-commerce duties. -
Social Media AssociateStrata Policy Dec 2015 - Jun 2016Logan, Utah, UsI worked with the Communications Team on social media accounts for this political think tank. I was responsible for daily postings on social media accounts, monitoring and reporting on social media analytics, coordinating campaigns with partner organizations, building and maintaining strategic relationships through outreach campaigns via social media platforms, coordination and execution of time-sensitive projects, and assisting with the development of project plans that combined email and web marketing with social media. -
Server/BartenderElements Aug 2015 - May 2016Ca -
ServerVillage Inn Nov 2012 - Aug 2015
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A-Team Peer MentorUtah State University Dec 2012 - Dec 2014Logan, Utah, UsAssist the incoming freshmen with university orientation, academic advising and registration, and provided a mentor through their first year of college.
Ashley Hendrickson Skills
Ashley Hendrickson Education Details
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Utah State UniversityGeneral
Frequently Asked Questions about Ashley Hendrickson
What company does Ashley Hendrickson work for?
Ashley Hendrickson works for Clozd
What is Ashley Hendrickson's role at the current company?
Ashley Hendrickson's current role is Win/Loss Program Manager at Clozd.
What is Ashley Hendrickson's email address?
Ashley Hendrickson's email address is as****@****ium.com
What is Ashley Hendrickson's direct phone number?
Ashley Hendrickson's direct phone number is +180172*****
What schools did Ashley Hendrickson attend?
Ashley Hendrickson attended Utah State University.
What skills is Ashley Hendrickson known for?
Ashley Hendrickson has skills like Powerpoint, Teaching, Research, Student Affairs, Statistics, Social Media, Spss, Critical Thinking, Higher Education, Photoshop, Microsoft Word, Customer Service.
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