- Managed live chat to capture customer data and provide timely customer service - Expert in Salesforce CRM management ( ie: developing reports, running Bios DryCal rental and demo programs with databases in the CRM, editing contact and opportunity information, etc.)- Managed all customer product Demos and Rentals for the DryCal product line-Continually executed new innovative concepts into the business- Reviewed and edited product documents ie: manuals, brochures, etc.- Planned and coordinated Social Committee events for Butler facility and throughout the company- Exper in designing, creating, managing and maintaining web forms for company websites-Collaborated with different teams throughout the company on campaigns -Responsible for organizing and prepping product listings with pictures for the creation of e-commerce stores

- Worked closely with Sales, Technical Support, and other departments to resolve customer issues and complaints.- Developed product knowledge for the different product lines.- Set-up new customers and coordinate with the accounting department for credit terms.- Fielded incoming new orders and/or service calls/emails/faxes from customers. Providing assistance on products, hardware and software issues when applicable.- Input new orders and service related information into database, maintain and update customer shipping information, calculate service and repair costs. - Reviewed order data including billing and shipping addresses, part numbers, and pricing for accuracy on all orders. - Solicit customer feedback to improve customer service and experience.- Generate various reports ie: close pending, contract review, received without approval, etc.- Trained new customer service representatives.

Check guests in and out, process payment, make reservations, and guest services