Collaboratvely working in a multi-disciplinary team under the direction of the Area Manager• Developing targeted plans for promotion and adoption of digital health initiatives within thepractice community• Meeting enrolment targets on digital health solutions• Assisting physician practices in transitions such as clinic moves, adding new physicians, andEMR migrations• Educating physicians and clinicians on industry best practices for business process re-engineering, IT solutions, and migration to electronic systems• Providing direction on opportunities for improvement in EMR use and office workflow.• Serving as the primary practice contact and leading efforts to develop solutions to complexpractice issues.• Escalating issues internally and connecting with external resources as necessary• Maintaining an up-to-date practice profile and activity tracking in the CRM system• Collaborating in the assignment of resources, including Peer Leaders, Practice EnhancementConsultants, and EMR Technical Specialists• Maintaining relationships with key local stakeholders, OHTs, local health organizations, and ITvendors• Assisting in the development of communication and marketing materials for new e-Healthinitiatives• Contributing to knowledge creation and the development of best practices• Managing onboarding activities and associated paperwork

• Human resource management; managing both the clinical nursing and administrative team members and managing payroll services• Responsible for delegating and training on OHIP billing for the clinic and off site billing, insurance claims, and maintenance of those accounts. • Responsible for the day-to-day expenditures using Quick books and managing a clinic budget• Update and negotiate all contracts as well as manage outside contractors eg. Cleaning staff etc.• Communicating with the MOHLTC/FHT as it relates to clinic operations• Responsible for the day-to-day expenditures; using and managing a clinic budget. • Update and negotiate all contracts as well as manage outside contractors • Occupational Health related duties as required by the ministry• Managing the roster for all doctors, including regular reviews and updates• Ensuring the quality of performance from RNs, NPs, RPNs and administrative staff• Managing the doctors’ schedules both in the clinic and out• Tracking and Ordering supplies for the office• Managing the operating policies and procedures for the office as well as the clinic to ensure all staff are safe and protected and informed. Occupational Health related duties as required by the ministry• Managing the EMR and the necessary communications with PS Suites.• Managing the phone system and messages as well as changes for informing the public of upcoming events, such as the flu clinic and holiday hours

• Promotes, assesses, develops and maintains semi-annual individualized wellness programming for all Community Members. • Ensures the appropriate level of care is determined prior to move-in and necessary documentation is completed and received.• Ensures issue resolution relating to Wellness Services are followed through with in cooperation with Community Members, families, other V!VA Team Members. • Delivers and administers medication and creates care plans associated with the care needs• Implements a monitoring for well-being system and participates in care conferences as needed• Conduct monthly, quarterly and annual audits as required• Manages all performance management tasks with respect to RPN and PSW team members• Liaisons with Public Health, physician, pharmacy and all other contracts with Viva• Arranges all needed education to do with Wellness for Community Members and Team Members to maximize knowledge that will ensure healthy living• Attends and contributes at all operational meetings• Assists the Community Director with developing the annual business plan by providing input regarding the Wellness department, operating budget, capital plan, talent and training plan and Health & Safety/Risk Management plan• Implements, monitors, and achieves all approved budgets and plan

- Conducting an assessment (InterRAI-CHA) of consumers to ensure appropriate placement of eligible consumers on the SDL program- Developing and monitoring consumer service/care plans- Coordinating the intake of new consumers on the SDL program- Facilitating the orientation of new consumers on the SDL program- Conducting timely ongoing assessments (InterRAI-CHA as mandated) of SDL program consumers to ensure appropriateness within program guidelines- Coordinating/Facilitating consumer discharge and/or providing referrals to other community agencies- Negotiating with consumers for changes to service/care plans as necessary- Managing and maintaining consumer booking schedules in accordance with consumer needs and budget limitations- Managing consumer concerns/complaints and escalating (as necessary)- Conducting periodic spot checks of consumer bookings to ensure quality of service- Enforcing/supporting the optimization of systems/processes to meet program objectives- Providing suggestions/solutions for quality improvement or to identify gaps in quality of service provision- Providing monthly, quarterly and yearly stats to the Mississauga Halton LHIN- Scheduling shifts for up to 125 employees