Process Engineering and Public Works Administration Payroll using Cayenta platformProcess all insurance related to all Public Works contracts and Service ContractsEnsure contractor has proper endorsementsReview contractor insurance certificate meets minimum requirements for insurance limits Rate insurance lines using AM BestEnter, manage, and closeout Work Order requests city wide using Mainstar platformEdit City Council Agendas and Resolutions related to Public Works projectsCreate department procedures and update department procedures manualAnalyze and process Transportation PermitsAssist contractors with processing Construction Water Meter permitsUse e-Trakit platform to process encroachment deposit refundsUse Cayenta sales program to process the sale of plans and specsCoordinate with accounting to ensure proper account codes are used for projects currently up for bidAssist Project Engineers with Capital projects up for bidPrepare bid bond return letters, encroachment deposit refund letters and other department correspondenceProcess Pay Orders

Technical support for online banking and mobile bankingResolve Bill pay discrepancies

Understand the entire chargeback process and its cycles as they relate to cardholder, merchant, issuing institution, and acquirer to ensure accurate processing of dispute cases Handle all incoming credit and debit card dispute cases from the beginning of the dispute resolution process to the end. This includes reviewing all notes and documents and analyzing them to determine the Credit Union’s chargeback rights, as defined in Visa and MasterCard operating rules, regulations, and publications. Operate under Visa and MasterCard rules while also understanding and complying with Regulation E Switch between Visa and MasterCard dispute processing frequently to meet staffing and workflow demands  Act as an advocate for card members, preparing the strongest case possible and identifying all viable solutions to remedy the dispute in the member’s favor Complete and submit necessary supporting chargeback documentation accurately and within designated timeframes Monitor vendor systems and reports daily for successful chargeback entries, exceptions, and incoming second presentments, making contact with vendors to resolve any system issues Monitor and document all activity on the member’s account for a period of several months until all timelines have been met; ensure all details are documented in the Synapsys CRM system and utilize the letters function to ensure appropriate and timely communication with members Resolve all disputes within specified timeframes, following established department procedures, and avoid all unnecessary financial losses to the Credit Union  Stay abreast of all avenues that exist for filing complaints to include familiarity with the Better Business Bureau’s claim system, the FCC’s claim system, and maintaining a high-level knowledge of how to pursue resolution through small claims court and class action suits

Verify IT processing Provide technical support to clients via phone Process online banking and bill pay closure requests Process automated enrollment requests Process enrollment forms Process account maintenance requests Process cookie release waivers Process external transfer authorization forms Research and handle online banking requests from clients Operate multiple phone lines Open and manage ACI and banking support tickets Add micro deposits/ Originators to ACH manager and online banking Review Bill pay collections report Send loan advance requests to underwriting Review and process suspended transactions Check and process failed transactions Archive and send ATM files to the FED line Processes ACH transmissions received and originated through the Federal Reserve Bank, using the Fedline Advantage and Federal Reserve Bank operational circulars Reconciles and balances ACH settlement for receiving, originating and returning ACH transactions to the general ledger and making appropriate general ledger entries Balance GL Bill pay account Post ACH files to core Process stop payment requests Process wire requests Process payroll Process fraud notifications Assist with PIN resets Assist with temporary PINS Update client information Part of scholarship committee Used excel to analyze held form trends Worked in Citrix environment Expert at using Postilion, Core, E-statements and Medavante Edit and produce training material for department related tasks, branches and company wide Intermediate use of Adobe Reader and Acrobat to edit document and procedures Heavy use of excel to enter bank statistics and balance electronic related transactions

Enroll consumers in online bankingAssist consumers with password and username resetsNagivate conumers through online banking sessionTroubleshoot system and mobile app issuesEnroll consumers in WF SurepayOffer solutions that will benefit the consumer financially Unblock locked online accountsTransfer consumer funds online

Assist customers with purchasesMerchandise store according to visual standardsMeet sales goals consistently to help with team bonusProvide superior product knowledge and customer serviceMaintain back stock in stock roomProcess merchandise stock and back stock

Showcased the latest in high end tech audio equipment. Attended sales training with each vendor to enhance product knowledge. Exceeded company sales goals.Cash handlingDrop nightly deposits

Informed customer of beneficial products and ongoing campaigns.Reviewed and corrected billing discrepancies. Set up accounts and works orders. Scheduled service appointments and followed up with customers. Met and exceeded company sales goals. Applied payments towards customers accounts.Cash handlingDropped nightly deposits

Won June and August store perfume contest to receive sales incentive for both units sold and dollar amount sold.Researched fragrance notes to further understand the uniqueness of each fragrance sold in storeProcessed sales transactions accordingEducated customers on each products properties and offered the best product match for each customersOpened and closed store.Cash handlingDropped nightly deposits.

Promptly greeted frequent customersProcessed transactions for customers to help them manage their financesOffered financial services that were more convenient for customersEnsured customer's financial needs were being met by upselling and cross selling banking products to help improve their financial well beingHandled large amounts of cashExceeded set sales contributions to receive quarterly bonus

Enhanced store sales along with increasing individual salesCreated clientele book to track client's needsReceived store merchandise and processed thoroughlyEfficiently organized stockroomFulfilled client's ordersParticipated in store vision/ visual merchandisingCash handlingHelped prepare nightly deposits

Worked as a team player to achieve store goal team-shareAided customers in locating desired merchandiseReplenished merchandiseUtilized promotions to promote personal sales growthCash handlingVisual merchandising

Always provided world class customer service Prepare hot and cold foods Assisted customers with their groceries Maintained safe and clean work environment