Manage a high volume of inbound phone calls, emails, and chat messages via Zendesk. Continually strive to meet and exceed minimum productivity expectations, aiming for 5 tickets per hour while maintaining a 90% Customer Satisfaction (CSAT) rate. Efficient time management, prioritizing ticket handling, customer engagement to effectively de-escalate situations with dissatisfied customers. Educate and troubleshoot issues including site navigation, bank transfers via Stripe, tech support via JIRA, product shipping transparency via UPS Quantum, and more as needed. Collaborative problem-solving to enhance the customer experience. Utilize client data and CRM systems to tailor responses and support accordingly. Display empathy regularly, especially during life events to ease potentially stressful periods and maintain customer satisfaction.

Provide clerical support to a variety of medical professionals within the department of epidemiology in support of the COVID-19 response at various locations throughout the County. Verify appointments, names, addresses, demographic data. Complete necessary paperwork to process test samples. Directing the public through testing/vaccination process.

Report directly to the General Manager while executing day- to-day operations to meet sales goals. Ensure all cashiers are properly trained and updated on business policies and procedures. Provide quality customer service to maintain healthy business-client relationships by way of Gap card enrollment and email captures.

Assist store management team in creating a profitable store through customer service, well trained cashiers, shortage control and audit/compliance. Oversees all register transactions, new hire training, accessory merchandising, front of house inventory and advertisements.