Ashley Mclaughlin Spear Email and Phone Number

• Manage the day-to-day operations and improvement projects for a 40-person team across two branch locations in both library circulation services and US passport application services.• Focus on process improvement, implementing Lean principles, and developing SOPs.• Work collaboratively with the Director of Operations to plan yearly budget, goals, and forecasts. Regularly track and analyze statistical data to see if we are meeting our department’s goals.• Lead and assist with HR… Show more • Manage the day-to-day operations and improvement projects for a 40-person team across two branch locations in both library circulation services and US passport application services.• Focus on process improvement, implementing Lean principles, and developing SOPs.• Work collaboratively with the Director of Operations to plan yearly budget, goals, and forecasts. Regularly track and analyze statistical data to see if we are meeting our department’s goals.• Lead and assist with HR functions including interviewing, hiring, onboarding, and employee reviews. Review individual employee performance to correct issues and enhance productivity.Some past projects include: ◆ Oversaw my department's part of the library’s move to a new location and created/adapted processes to handle a 70% increased visitor rate and over 4000 library collection materials returned per day ◆ Designed AMH sortation layout to improve reshelving rates◆ Worked with a library-specific Lean concepts consulting firm◆ Adapted Chick-fil-a’s face-to-face ordering systems to work with our busy drive-thru window◆ Developed curbside services and beta-tested software to make those services work with the library's catalog app Show less

• Managed patron accounts and the circulation of library materials, as well as the training and scheduling of volunteers.• Planned, taught, and assisted with library programs and events. Designed and developed the library’s website and managed web content. Co-managed event marketing and social media.

• Sales, customer service, and the creation and maintenance of purchasing accounts for companies• Managed store inventory levels, involving placing, receiving, and processing of shipment orders• Reviewed and prepared store P&L and safety reports• Co-managed the safety committee for the district• Worked with the District Manager at a college career fair to recruit new employees• Sought out sales leads and made a required number of sales calls each week• Directed and… Show more • Sales, customer service, and the creation and maintenance of purchasing accounts for companies• Managed store inventory levels, involving placing, receiving, and processing of shipment orders• Reviewed and prepared store P&L and safety reports• Co-managed the safety committee for the district• Worked with the District Manager at a college career fair to recruit new employees• Sought out sales leads and made a required number of sales calls each week• Directed and supervised employees• Managed inventory levels and fulfilled orders for industrial-grade products Show less

• Managed teams of two to eight employees in store replenishment and assisted in the training of new sales associates. Supervised the sales floor, assisted customers, and operated cash register as needed.

Sales and product replenishment