Onboard new residential and commercial properties to integrate with the Parkeaz parking system. Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Work diligently to maintain accurate records of customer interactions and actions taken to resolve issues and drive a seamless customer experience that creates positive sentiment for our brand.Lead in all digital marketing aspects such as social media and email marketing.

Lead online chat support team for the Crownawards.com website. Assisted customers during website navigation and finalizing sales. Responsible for training all new additions to the department, including usage of the program and the company’s expectations to complete a successful live chat sale. Lead the retention department within the chat group to convert quotes into final sales for all dollar ranges.Project manager: In charge of leading the team in the creation of a new chat program, boldchat360. Including the creation and content of all robotic and automated responses. Responsible for coding and formatting of specific layouts. Also worked directly with Bold360’s technical support team and various managers and IT support within our company, in which I was responsible for all team meetings and presentations.

Provided in-home pet care and pet transport to the main day care location.Gave primary consultations with new clients, including a review of all service agreements, care procedure, and assessment of routines.

Responsible for answering inbound phone calls, scheduled appointments and meetings for computer repair. Corrected operating issues in Microsoft and Apple devices, restored equipment to working order. In charge of creating invoices using quickbooks and receiving payments in exchange for computer repairs and purchases.

Answer and transfer inbound calls to correct departments, greet clients at the front desk. Responsible for creating affidavits: certified broadcasts of commercials billed by the radio station. Represent radio stations, attend events, set up sound equipment and interact with listeners.