Product Support Associate
Current
May 2023 - Present
AeroLeads people directory · profile
Ashley M. Email & Phone Number
Product Support Associate
at
CommonLit
1 work email found
@eightfold.ai
1 phone found area 803
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Support Associate
Location
Ardmore, Pennsylvania, United States
Who is Ashley M.? Overview
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Quick answer
Ashley M. is listed as Product Support Associate at CommonLit, based in Ardmore, Pennsylvania, United States. AeroLeads shows a work email signal at eightfold.ai, phone signal with area code 803, and a matched LinkedIn profile for Ashley M..
Ashley M. previously worked as Customer Success Associate at Eightfold and Technical Architect Analyst at Accenture. Ashley M. holds Bachelor’S Degree, Computer Science from Coastal Carolina University.
Company email context
Email format at CommonLit
This section adds company-level context without repeating Ashley M.'s masked contact details.
*@eightfold.ai
68% confidence
AeroLeads found 1 current-domain work email signal for Ashley M.. Compare company email patterns before reaching out.
Profile bio
About Ashley M.
As a detail-oriented and innovative professional, I am excited to contribute my diverse skill set and experience to a new opportunity. Passionate about optimizing processes, building relationships, and adding value to my team, I am eager to make a difference!At Eightfold, as a Customer Success Associate, I managed a high-profile account and enhanced customer satisfaction though driving down on and resolving key business challenges. My duties and accomplishments included creating 7+ QBR presentation decks, automating issue tracking processes, and launching a successful Vidyard integration. I leveraged tools like Salesforce, Airtable, PowerPoint, Excel, Vidyard, Jira, Confluence, and Miro to maximize value for both the company and its clients.During my tenure at Accenture, I took the initiative to boost team collaboration and efficiency by developing extensive documentation and leading a resource and support group. My approach to work is characterized by technical and analytical expertise, a collaborative spirit, and an innovative mindset when it comes to problem-solving.Key Skills:Customer Success & ServiceCRM Software & Salesforce AdministrationMicrosoft Excel & PowerPointCommunication & StrategyTechnical SupportPython Scripting & SQLPresentation Design & Data AnalysisInnovation & CollaborationSaaS
Listed skills include Java, Object Oriented Programming, Html, Cashiering, and 14 others.
Current workplace
Ashley M.'s current company
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4 roles
Ashley M. work experience
A career timeline built from the work history available for this profile.
Customer Success Associate
- Managed a high-profile customer account, addressing key challenges and goals, turning around sentiment by advocating for their needs, resolving technical and user experience issues, and tailoring the product to their.
- Developed best practice materials and 7+ QBR presentation decks through strategic planning, data analysis, and highlighting key outcomes to demonstrate product value.
- Streamlined issue tracking by revamping Excel documents and helping to establish a JIRA-Salesforce-Airtable workflow with a collaborative customer response form, enabling efficient ticket tracking, prioritization, and.
- Implemented a successful Vidyard integration with a custom domain, comprehensive Wiki, training resources, analytics, and Salesforce integration, boosting productivity by up to 15% by reducing time spent on internal.
Aug 2022 - Feb 2023
Technical Architect Analyst
- While at Accenture, I expanded upon many new skills, established influential relationships with many amazing individuals, and capitalized on my strengths to carve out a role that optimizes my contribution to the.
- Provided technical expertise in a client-facing role for a multibillion-dollar pharmaceutical client, delivering support for the Veeva Salesforce CRM system, and using ServiceNow for ticket prioritization, data entry.
- Streamlined company software and business processes by curating extensive technical documentation, increasing team efficiency by 30%.
- Contributed to the successful delivery of new system functionality, including testing and presentation composition.
- Volunteered to provide onboarding support and training for 50+ new company employees.
- Mobilized and lead an internal group of 30 members dedicated to sharing resources and networking within the company.
Feb 2021 - Aug 2022
It Student Help Desk Assistant
- Working at the IT help desk during university allowed me the opportunity to accumulate front-end experience working with customers and familiarizing myself with the university's IT processes and resources. Working here.
- Supported end-users of university resources through multiple channels, including phone, email, and in-person, by troubleshooting hardware and software related complications.
- Completed up to 20 service tickets per shift, with a customer satisfaction rating of 98%.
- Analyzed user data and delegated solutions between multiple teams.
May 2019 - May 2020
1 education record
Ashley M. education
-
Coastal Carolina University
FAQ
Frequently asked questions about Ashley M.
Quick answers generated from the profile data available on this page.
What company does Ashley M. work for?
Ashley M. works for CommonLit.
What is Ashley M.'s role at CommonLit?
Ashley M. is listed as Product Support Associate at CommonLit.
What is Ashley M.'s email address?
AeroLeads has found 1 work email signal at @eightfold.ai for Ashley M. at CommonLit.
What is Ashley M.'s phone number?
AeroLeads has found 1 phone signal(s) with area code 803 for Ashley M. at CommonLit.
Where is Ashley M. based?
Ashley M. is based in Ardmore, Pennsylvania, United States while working with CommonLit.
What companies has Ashley M. worked for?
Ashley M. has worked for Commonlit, Eightfold, Accenture, and Coastal Carolina University.
How can I contact Ashley M.?
You can use AeroLeads to view verified contact signals for Ashley M. at CommonLit, including work email, phone, and LinkedIn data when available.
What schools did Ashley M. attend?
Ashley M. holds Bachelor’S Degree, Computer Science from Coastal Carolina University.
What skills is Ashley M. known for?
Ashley M. is listed with skills including Java, Object Oriented Programming, Html, Cashiering, Algorithms, Microsoft Word, Microsoft Powerpoint, and Microsoft Office.
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