Ashley Mail Email & Phone Number

Remote

Stamford, Connecticut, United States

-Managed a $3M+ ARR book of business, while consistently hitting or exceeding business retention metrics that resulted in 105% QoQ revenue growth -Led a team of 9 individual contributors with a cumulative $12M+ quarterly books of business-Conducted 1:1’s to individual contributors to provide feedback and coaching on client calls, KPI’s, Sales partnerships, career growth, escalations, product updates, projects, and strategic account management-Collaborated on team and department initiatives to grow and retain revenue quarter over quarter -Partnered with members of Client Success Senior Leadership on department and company wide initiatives and projects across the entire Client Success organization -Collaborated with Sales to provide an enterprise, white-glove customer experience to our clients, and drove strategic conversations and value by reviewing performance data, identifying growth opportunities (renewals/upsells), and address technical issues -Applied active listening skills to provide technical guidance and product adoption to clients (recruiters, VP’s, C-Suite) on optimizing online campaigns and offered products within desired budget and project timeframe-Conducted QBR’s with larger spending clients to review account performance and brand presence, provide strategic recommendations, and to collect feedback to be passed along to Product and internal teams -Acted as a trusted consultant to clients to understand their goals, train them on products, foster relationships, and to provide value to their business

Stamford, Connecticut, United States

-Managed a $3M+ ARR book of business, increasing revenue by 112% QoQ-Consistently hit or exceeded an average business retention of 85% -Conducted comprehensive onboarding training sessions and materials for new hires across offices-Created a business retention presentation used for new hire onboarding to help them better reach their metrics and to strategize their book of business -Acted as a Subject Matter Expert to the Client Success organization for product offerings -Coached Individual Contributors on how to pull system reports, organize and analyze data, and how to present this to clients

Stamford, Ct

-Managed a $2M+ ARR book of business, increasing revenue by 115% QoQ-Consistently hit or exceeded an average business retention of 85% -Developed and presented analytical reports to clients highlighting return on investment (ROI)-Collaborated and provided dedicated support to two Senior Account Executives. Facilitated with account setup and explained Indeed offerings, in order to strengthen client relationships and reduce churn. -Mentored new hires during onboarding/ramping up process. Advised on sales partnerships, time management, how to manage a book of business, KPI’s, and product reviews.

Norwalk, Connecticut

-Full account management and onboarding for 15+ enterprise high growth, globally recognized CPG and clothing and apparel brands across domestic and global Amazon marketplaces, Walmart, and eBay (Ralph Lauren, Nike, Herschel)-Delivered actionable analytics with concierge service, giving clients the power to take back control of brands in the online marketplace-Identified and contracted 4 opportunities for client expansion to continue to grow partnership and business, resulting in a $500k upsell -Supervised and trained a team 4 Account Coordinators and Interns on day-to-day duties and projects-Tracked sales data to assess trends and make proactive strategy changes (ex. reframing outreach to unauthorized sellers, conducting test buys to confirm counterfeit products)

Stamford, Connecticut

• Motivated, developed, retained, and achieved sales growth by gaining commitment from a team of 25+ associates• Supervised “Buy Online, Pick Up in Store” program, ensuring proper and timely fulfillment and execution by Fulfillment team• Supervised "Salesfloor" application participation from 25+ associates; analyzed associate and store KPI's, metrics, and client outreach opportunities

New Canaan, Ct

• Created a monthly comprehensive and detailed Product Feedback Report for the entire Connecticut South Market; outlining customer feedback and reviews from recent product launch• Created Weekly Recap report discussing KPI's and any business highlights to Market Director• Utilized DayforceHCM to create weekly store schedule, managed store hours vs. productivity, and process payroll• Created and sent promotional emails to members of loyalty program• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions

Stamford, Ct

• Executed and negotiated buys for a variety of clients such as Ashley Furniture, Walgreen's, Clorox, Office Depot, and State Farm• Created proposals to be sent to AOR for client approval• Handled all client requests of varying size• Assisted in compiling and reviewing necessary materials for quarterly media audits• Developed and maintained relationships with agency contacts and vendors (at all levels)• Communicated with Supervisors, Associate Directors, and higher-level management regarding account status• Supervised and trained team Temps and Broadcast Associates on day-to-day duties and projects• Performed post-analysis for all accounts on a quarterly basis• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes

Stamford, Ct

• Performed account maintenance daily for 10+ buys• Monitored accounts delivery by pulling weekly Nielsen tracking reports and requesting from networks• Assisted Buyers with negotiations and buying process for National Broadcast, Cable, and Radio buys• Performed post-analysis for all accounts on a quarterly basis• Contacted networks and vendors regarding any account inquiries• Resolved billing discrepancies and cleared invoices for payment

Norwalk, Ct

Utilized programs and platforms such as Google AdWords, Google Analytics, WordPress, Pinterest, LinkedIn, and Constant Contact Created weekly and monthly SEO Reports for clients Identified potential leads for clients through in-depth website visitor analysisManaged client website updates in content management system (CMS)Implementation of meta tags for client websites Reviewed and analyzed websites for best practices, usability, and optimizationContent contribution for monthly eNewsletter Collaborated on development of monthly communications calendar for eNewsletterResearched and prospecting potential contacts for clients