Delivering a white glove customer experience at Ethena!Ethena’s all-in-one compliance training platform helps you check all your boxes and build a better workplace. Our product gives you a catalog of courses employees will actually like, an LMS that automates their delivery, and employee relations tools to support your team through tricky situations. Ethena is trusted by teams at Zendesk, Pinterest, Notion, BetterUp, and more. We’re backed by Felicis, GSV, Homebrew, Village Global, and other top investors, and our advisory team includes People Ops and Legal experts like Frances Frei and Leonard Shen.

- Manages 75+ mid-market, enterprise, and strategic accounts with a value of $2.6 million in ARR- Leads implementation, adoption, and retention efforts for all accounts. Identifies expansion and cross-sell opportunities resulting in 110% NRR- Partners with executive leadership teams across a variety of industries to create measurable goals, track goal progress, drive product adoption, ensure customer satisfaction, and demonstrate ROI throughout our partnership- Creates strategic account plans, and leads QBR presentations and data analyses on customer progress- Serves as internal voice of customer, collaborating across product, engineering, and sales teams to ensure customer needs, feedback, and requests are highly visible- Collaborated with customers to publish 4 customer stories and secured product testimonials generating additional sales leads

- Employee relations lead managing 400+ employees across the U.S.- Led employee check-ins, exit interviews, career pathing conversations, employee investigations, job training, and performance management- Collected and analyzed employee data quarterly for trends. Partnered with senior leaders to create solutions for hiring, engagement, and retention.- Saw opportunities to optimize department’s workflows and led the research and implementation effort for an employee engagement platform to automate manual processes such as work anniversaries, employee engagement, performance management, etc.

- Led onboarding and LMS support for 3500+ employees in the US.- Created content for and led weekly new hire onboarding training sessions with 50+ attendees.- Planned, redesigned, and facilitated new hire onboarding program to support new remote work initiatives, and launched a social remote onboarding experience to create an inclusive remote culture across the company.

- Partnered with the executive team to create annual DEI goals and benchmarks and built the foundation for a diverse, equitable, and inclusive work culture for 6500+ employees - Trusted advisor and consultant to senior leaders on the needs and concerns of underrepresented groups and created thoughtful solutions that support our people holistically.

-Co-founded MediaMath's first Black & Latinx employee resource group. Led all events, communications, meetings, etc.- Led full cycle recruitment and coordination for MediaMath's inaugural Engineering Rotational Program.- Managed and developed 4 recruiters and regularly organized interviews on 5 continents.- Managed offer letter creation, background checks, and reference checks.- Administered technical assessments during the interview process.- Led candidate quality assessment and compliance for positions by verifying and processing education, certifications, and hiring paperwork submitted.

-Scheduling a minimum of 40 interviews with multiple hiring managers per week using Workday Applicant Tracking Software and Microsoft Outlook. Administered assessments during interview process.-Onboarding at least 40 people per month, communicating important employer information.-Trained junior coordinators on best practices for core duties, lessening errors found in audits by 20%. Provided coverage for other team members in their absence.-Answered high volume phone calls from candidates and employees addressing their needs and questions.-Conducted background and reference checks.-Completed the I-9 form to confirm that candidates are legally authorized to work in the US.

-Coordinated and conducted phone and in person interviews with prospective candidates. Screened and assessed candidates for in person interviews and made recommendations for hire.-Established strong relationships with hiring managers and partnered with them to hire high-quality talent.-Analyzed organizational recruitment issues and implemented solutions to increase retention andimprove quality of applicant sourcing.-Creating a resume reviewing tool that streamlined the hiring process by making it more objective, increasing the accuracy of choosing high quality talent for interviews by up to 67%, lessening the amount of time taken to fill a role.-Tracked recruiting pipeline and updated applicant status through the applicant tracking system in Bamboo HRIS.

Conducting research, collecting research articles, and organizing them into folders for future use.Editing and organizing data into Excel sheets, as required for project completion.

Compensation and Benefits Research: comparing similar jobs in different job sectors to see if the company’s compensation package was comparable to other companies on the job market.Created PowerPoint presentations on compensation and benefits, comparing company proposals, and instructions on how to fill out government forms, which were shared with clients and top management.Generated sales reports for management to help interpret data.