Ashley Markowski Email & Phone Number

New Carlisle, OH, US

United States

Kettering, Ohio, United States

Kettering, Ohio

• Conduct Process Control assessments and work cross functionally to oversee execution of ongoing Process Control Reviews, ensuring accuracy, timeliness and action orientation.
• Ensure Processes follow Federal and State regulations.
• Develop and conduct ad hoc training as identified through monitoring and analysis.
• Develop and monitor action plans in conjunction with Process Control findings and recommendations.
• Creation, maintenance, and execution of Process Controls and job aids.
• Assist in creating new Process Controls that coincide with Synchrony Standards, Procedures, and CTCs and CTQs addressing potential risks in areas of compliance, procedure, operations and performance.

Dayton, Ohio Area

• Provide support to HR and business managers
• Data segmentation and analysis of open positions and organization within the Technology department
• Data analyzation of GPTW survey results for Technology department
• Facilitate Recruiting meetings to ensure deadlines and events are planned and set to execute
• Prepare and analyze hiring report to relay staffing achievements related to workforce initiatives
• Cross functional assistance to other Human Resources managers and their respective departments

Kettering, Ohio

• Subject matter expert for FDR, VisionPLUS, and ATLAS.
• Support business growth initiatives by saving customer accounts through financial hardship plans.
• Handle escalated calls and questions from core floor representatives and customers.
• Handle repossession and charge off installment loans.
• Make outbound and take inbound calls on past due accounts and provide a solution to clear delinquency.
• Completed managing reactions training.

Kettering, Ohio

• Answer inbound calls from stores and customers regarding all facets of Client Card(s) with attention to detail.
• Utilize problem solving and interpersonal skills to effectively communicate with a diverse customer base to drive customer satisfaction and first call resolution
• Completed project to develop supplemental training material for new hires and upskilled representatives

New Carlisle, Ohio

• Managed projects and lead engagement team.
• Managed employees.
• Trained new employees.
• Managed break and lunch times between employees.
• Excel Data Entry
• Made signs for store using Microsoft Word.

Bachelor Of Science - Bs, Psychology, 3.4

Associate Of Science - As, Psychology