Anesu M. Email & Phone Number

Docklands, VIC, AU

Melbourne, Victoria, Australia

The Technology Support Analyst plays a crucial role in ensuring the efficient operation of the Tennis Australia (TA) IT & Digital systems by providing timely technical assistance to our customers. I will be responsible for resolving technical issues, managing Service Desk Incidents and Requests, acting as the customer’s advocate to the wider Technology.

Australia

The Desktop Support Analyst role provides a localised point of contact for end users to receive support and maintenance within GB’s desktop computing environment. This role will also troubleshoot problem areas (in person, by telephone, or via remote access) in atimely and accurate fashion, and provide end-user assistance where required.

Melbourne, Victoria, Australia

As a Customer Support Officer, I will be the first point of contact for our clients and provide outstanding IT Support. I will be assisting our clients with their support needs over a variety of mediums, such as debt collection procedures, automated templates, billing and trust account management. I will be providing support for:* Windows and Linux.

Docklands, Victoria, Australia

I will be the main point of contact for all customer related IT incidents and will be responsible for:-Providing phone and email IT support for our clients.-Following documented incident and problem management procedures.-Managing and responding to logged tickets.-Providing helpdesk support with solutions that exceed our client’s.

Melbourne, Victoria, Australia

I participated in a mentoring program hosted by ANZ, and the Australian Network of Disability.

Melbourne, Australia

Participation in the WIL Activity will include: (a) shadowing VU ITS staff in meetings; (b) taking part in internal meetings to observe; (c) reading current documentation for learning; (d) writing / using computer programs such as ManageEngine OpManager, AWS and Citrix, and doing hands-on activities for ITS to review and provide feedback; and(e).

Melbourne, Australia

• I’ll be involved with Investigating the possibility to apply ITIL for managing Cyber Security Solutions.I participated in a number of different roles, which included:
• Building and designing a network, which was deployed and utilised by our client.
• Implementing a Digital Signage for our client’s screen in the lobby.
• Creating and managing a Microsoft Office 365 Requests Form, which will be used by our client’s sales and marketing team.
• Developing an ITIL model ( incident management)to enable effective utilisation of resources.

Melbourne, Australia

Internship position in the Cloud Services department. Responsibilities include:- Assisting with information security protocols & product delivery- Assisting with coding and networking

Melbourne, Australia

Mentorship program run collaboratively by IBM & Victoria University.

Bachelor’S Degree, Information Technology

Diploma, Information Technology