Ashley Mccarthy Email & Phone Number

Glasgow, Gb

Successfully lead and coached a team of L&D ProffesionalsCollaborating with key stakholders throughout European teams to supprt the implemnetion and key L&D strategiesLead in the design, roll out and implementation of the Group Performance Appraisal ProcessResponsible for the implemention and design of Learning and Management Programmes throughout European TeamsDrive the Group e-Learning stragety to ensure key Compliance targets were met

Manchester, Greater Manchester, United Kingdom

Manchester, United Kingdom

conducting coorporate and system training for new starters to the business

Rainhill

We are one of the UK’s leading Training & Development companies. We draw on first hand experience of world class results in sports and business to help individuals, teams and organisations develop their competitive edge and build motivation and engagement.We provide more than just a series of learning events and workshops. We work in partnership with you to develop tools, techniques and strategies to ensure there is lasting business impact after we have gone.

Glasgow

• I am responsible for managing the recovery of outlays for non-fault claims. This includes communicating with other insurance companies to determine liability, and updating Policy Holders on the process of the claim. I am constantly communicating with different people and different organizations which uses my efficient communication skills which I have learnt from previous employers. • I also have shown myself to be an efficient and precise worker, getting through high workflows. • My customer service skills are an important part of this job. I am constantly dealing with customers and am expected to manage their expectations correctly and am adapt in dealing with customer complaints.• I further developed my communication and inter personal skills as a result of working in a large organisation and I learnt quickly what was expected of me and worked hard to meet theses expectations. • I further developed my telephony skills since the majority of my work was telephone based.• As part of the Debt Recovery Department I extended my knowledge of teamwork. As a claims advisor we were required to work as a team in order to hit targets. I learnt how important teamwork is and developed my communication skills with peers and line managers in order to ensure that the department was continually hitting targets within the expected timescales.

Glasgow

At Benham Conway I learned quickly the skills and techniques required to work in an office environment including word processing, organinsing a large filing system and other Administrative tasks..• I was also responsible for managing the partners’ diaries and greeting clients.• A further responsibility was training up my successor. Which resulted in the company continuing to have a fully competent workforce.

Houston

• Worked quickly and accurately under pressure. It is very common for the bar to be very busy with a limited number of staff. Therefore, it is important to work efficiently to ensure good customer service. • Worked well independently. I am often left to attend to the bar on my own. This demonstrates that I am trusted to conduct myself appropriately and work well alone. I always run the bar efficiently which results in happy customers, and a clean and tidy bar. • Often diffused potentially awkward situations involving customers under the influence of alcohol. This allows me to demonstrate extensive and well developed problem solving, conflict resolution and customer service skills• As one of the more senior and experienced members of staff I was often looked upon to lead the less experienced staff. I often had to organise the staff, including organising breaks, resulting in happy staff and a well organised and well functioning bar.

Paisley, United Kingdom

• Initially worked within a small team which was responsible for setting up a new department, this involved working as a team to meet a deadline for the shop to be opened. I was also involved in publicising the opening of the new shop, which required speaking to members of the public and giving feedback. I was then retained to work in the department in a supervisory role. • While working at Matalan I was also responsible in training new starts. This taught me responsibility and interpersonal skills and provided experience of how to communicate with my peers. I believe that I was effective in this role as my department saw a very low turn over rate of staff.

Bridge Of Weir

• Here I was given responsibilities in establishing and organising a large filing system, answering phones and dealing with outgoing mail. I demonstrated efficient organisational skills through dealing with the filing system. By dealing with phone calls I demonstrated successful customer service and positive phone manner.• While working at the accountancy firm I received a good insight into the operation of a small company. I developed suitable ways to communicate with managers and clients. • The time spent here developed extensive administrative skills which I know I can bring with me into any organisation.

Bachelor Of Science (Bsc), Psychology, 2:1

Activities and Societies: Running and organizing social events, including a Graduation BallPsychology

6 A Highers, 2:1 Bsc Hons Psychology