Built SAP infrastructure for the North America business. Data migration design, validating compliance with global data governance, and the curation of data business standards for the North America line of business. Led highly visible project ascend involving change management, multiple level reporting while specializing in creating business processes to better streamline multiple work steams within the business. Established business processes to safeguard the organization from data fraud, as well as protection in cases of audit review. Created business strategy to support and drive master data excellence in both Europe and North America.• Coordinate with various departments in Shared Service around governance and analytics.• Monitor U/I and Data Integrations while identifying gaps in performance and employing corrections.• Ongoing data review and analytical story telling as a means to improve business practices.• Collaborate with overseas counterparts and I/T to review abroad business practices and align them with the business needs of budding North America business.

Responsible for the planning, implementation, maintenance, and support of Electronic Data Interchange (EDI) and other systematic means of exchanging transactional data with customers, suppliers, and other business partners. • Implemented large EDI projects across multi-million dollar systems. • Managed master data correction and support for vendors averaging $30M per month. • Managed new business workstreams resulting in 20% increase in customer implementation requests. • Collaborated cross-functionally to restructure and better delegate tasks across the organization.

Collaborated with the sales department and other internal departments to identify potential billing issues with customers and relay findings to the billing department for corrective action.• Acted as AR analyst responsible for all receivables, credit payables, and master data information. • Managed relationships with large chain accounts and internal sales/budget analysts to ensure accuracy.• Spearheaded projects to address aged billables and invoices, and reduced reserve debt by 6% over 2 years.

• Coordinated first-level support to all vendors and partners remitting payment for products and services. • Led first-contact resolution 22% higher than peers through hands-on, daily tactical support. • Created formal dispute memo for sales analysts’ review.

• Forecasted and managed scheduling for 300+ staff and clients totaling 5000+ hours of caregiver production. • Developed and managed metrics (KPI’s) and reported to senior leadership. • Coordinated state-mandated employee verification through Sandata (CHOICES) / GO LIVE programs. • Proactively increased quality through trending strategies and volume forecasting. • Assisted in business expansion projects and advertising campaigns to develop new clients.