-Promotes HIFIS to new users, Homeless Service Providers (HSP) and other potential providers.-Develops partnerships with federal government staff through activities such as HIFIS software training, IT and software technical support, and validation of data integrity.-Orients, trains, tests and updates the users, Emergency Shelter operators and their staff and selected Department staff on HIFIS and related legislation, regulations, policies and practices.-Receives, analyzes and reports on HIFIS aggregate data and trends and assists in the development of community data reports on homelessness issues in the province, and assists with knowledge transfer by disseminating meaningful data and information within the community under the Manager’s direction.-Prepares statistical fact sheets and report card based on data compiled by HIFIS, including demographic.-Participates in the optimizing of HIFIS.-Participates in meetings, committees and task forces, as assigned.-Ensures that services provided meet Regional customer service standards.-Maintains expertise in technical skills and program knowledge, by reviewing technical literature, participating in regular field practice and attending training, seminars and conferences, as required.-Performs other duties as assigned, in accordance with Branch and Department objectives.

- Oversee the day-to-day operations of the Housing Department to ensure that services are efficient, locally relevant and outcomes driven.-Formulate objectives and action plans to meet the mandate and goals of the department.- Ensure that the organization meets the service delivery requirements as stipulates by funders, and ensure all necessary tools and resources are developed to operate efficiently in an outcome's measurement environment.-Lead the Housing Team by providing support and contributing to a positive inclusive workplace culture.

- Assist with the implementation of program objectives and action plans to meet the mandate and goals of the Housing Department and CDCD’s strategic plan.-Coordinate the day-to-day operations of the Housing Department to ensure that programs and services are efficient, locally relevant, and results-driven.-Review workflow and improve processes to support staff to maintain established service standards and customer service excellence-Conduct holistic client intake, assessment, case planning services follow-up, referral and advocacy, utilizing a client-centered, anti-oppression and strength based approach.- Provide support to clients by assessing possible multi-disciplinary needs including housing, income support, emotional counselling, safety and protection, and legal.-Assess and determine eligibility of Housing Stability Program applications. - Lead the Joint Occupational Health and Safety Committee.

- Develop and sustain working relationships with key stakeholders.- Facilitate the implementation of HIFIS at homelessness service providers, which includes training, technical support, and data management.- Work with Community Service Providers to develop a work plan around the implementation of the HIFIS 4.0 Database.- Act as a liaison between Community Service Providers and National HIFIS Headquarters.- Analyze data and complete quarterly reports.-Complete quarterly data integrity checks with Service Providers.- Facilitate HIFIS Working Group meetings as well as DARHN (Durham At Risk Housing Network) meetings.

- Produce Yearly and Monthly statistical reports using the HIFIS database and Excel.- Keep accurate record of client information.- Provide outreach services and liaising with old and new landlords.- Assist clients with the HSP intake forms and ensure all forms are complete with required documents included.- Maintain the landlord database as well as market rent housing list for Durham Region.-Contact clients and landlords for check pick up.

- Support clients living with Acquired Brain Injuries.- Complete documents such as update reports, service plans, incident reports, etc.- Provide support and advocacy for clients.- Assist clients in improving life skills such as cooking, banking, budgeting, problem solving, goal planning, etc.

- Complete all intake/registration forms.- Maintain client files using the HIFIS database.- Provide support in the following areas housing, employment, mental health, addictions, legal, OW, ODSP etc.- Monitor behaviours of federal offenders living in the CRF program.

- Assist clients with daily routines.- Organize and Participate in daily outings.- Complete daily dogs, incident reports etc.- Implement Non-Violent Crisis intervention skills.

- Implement and Teach life skills- Supervise in a sectional 23 classroom.- Schedule and transport youth to appointments and meetings.- 1:1 work with individuals assisting with job search, resume building, interview skills etc. - Complete incident reports and copy to a respective manager and CAS worker.- Maintain appropriate communication between CAS and respective agencies such as Probation and Police officers.