• Responsible for delivering consistent quality customer service and sales support that included processing orders of 900+ items a day.• Provided friendly and proactive in-person customer support at larger volumes (200+ customer interactions a day) with various home improvement tasks. • Utilized database systems to ensure precision and accuracy for product pricing, quotes, store location, and delivery estimates. • Promoted and sold product installations, as well as strategic Lowes programs such as financing and credit options.

• Pushed 400+ new products to the floor each day to ensure product availability by keeping the sales floor replenished and organized. • Knowledgeable about tools, products, and services available throughout the store with a clear understanding of key metrics, sales goals, top and bottom departments, and inventory levels. • Accurately executed backroom fills, maintained organization of backroom aisles per standards, and efficiently replenished customers’ needs and requests. • Executed revisions, sales plans, planograms, and Visual Merchandise Guide for my section while regularly ensuring promotional signing is accurate.

• Executed opening procedures by successfully balancing cash tills, maintaining an organized and efficient workspace while performing cleaning tasks, and conducting inventory assessments to manage stock levels ensuring product availability. • Oversaw employee performance by monitoring team members’ hours and task completion to uphold corporate standards. • Resolving customer concerns by actively listening to and addressing inquiries and complaints in a professional manner that maintained high customer satisfaction levels. • Effectively coordinated various employee activities, delegating tasks based on strengths and workload to optimize team performance. • Motivated team members to meet operational goals while cultivating a positive and collaborative atmosphere.

• Greeting 50+ people as they walk in creating an enjoyable experience for the customer.• Answered 75+ phone calls a shift and placed correct orders. • Accurately completed customised orders.• Collaborated with a team of 4-5 people to carry out high volume orders. • Corrected customer issues as they arise in a positive manner.