Ashley Mchenry Email & Phone Number

This role is a buy-up of Service Assistant, so it includes the responsibilities listed there, but also includes the following:- Build relationships with a portfolio of clients- Schedule and conduct regular meetings with my portfolio of clients to discuss goals, priorities, pain points, monthly releases, and advise them in customized strategies and best.

United States

- Used my knowledge of SAP Concur and IBM Cognos - Report Studio to identify the needs of customers and then created/modified custom reports for clients to meet those needs- Troubleshot report issues- Suggested potential improvements for reports- Used my knowledge of SAP Concur configurations to create report templates- Assist teammates with questions.

Remote

Service Administration is a team of coaches that provide support for client administrators after they have completed implementation. I have been trained in Expense and Invoice for the Professional platform of SAP Concur. My role entails: - Developing and maintaining functional and technical product knowledge - Maintain knowledge of the practices and.

Remote

- SaaS implementation project management for Small Business with up an average of 15 active projects at a time- Developing and maintaining great relationships with clients during implementation- Training clients to administer and use Expense products- Troubleshooting during implementations- Continuous process improvement- Document creation.

Remote

- Created cases for clients- Routed cases for clients- Made sure that cases were on track for resolution- Worked with Service Administrators and Support to make sure that cases were resolved in a timely manner- Special projects

Remote / Kirkland

- Assessing the quality of our rater's work- Providing feedback to raters regarding quality issues- Creating trackers in Excel (quality, feedback, report cards)- Assisting with the creation of a new project process- Creation of testing and training materials for candidates- Creation of internal project documentation and processes- Creation of email.

Bothell, WA

- SaaS implementation project management for small-medium sized agencies with generally 10-15 projects in-flight at a time- Developing and maintaining outstanding relationships with clients during product implementation- Continuous implementation process improvement- Cross-departmental communication with Sales, Development, Customer Support, and Customer.

Bellevue, WA

- Customer service via phone, email, and in-person- Set up and troubleshooting online banking for clients- Set up and troubleshooting RDC scanners- Main implementer of the mobile application- Processed wire transfers- Worked to improve cross-departmental communication between Deposit Operations and Client Services- Internal documentation creation.

- Greeted clients, checked them in and scheduled appointments- Made appointment reminder calls daily to 30-50 clients- Filed and faxed paperwork as necessary to comply with industry regulations- Made sure physical therapy prescriptions were filled out correctly when scheduling appointments- Chart audits- Internal and external document creation.

Information Technology

Intermediate Business Computing (mostly a Microsoft Office course) and Network Workstations (beginning Command Prompt, Batch File, and.

Associate'S Degree, Business Administration And Management, General, 3.54

Activities and Societies: Raised money and interned with Marie Tran to help the Vinh Son Orphanage.I started at Edmonds Community College.