Ashley Mckellar Email & Phone Number

Pensacola, FL, US

Starfall Codeworks LLC is a woman-owned software development firm specializing in crafting innovative, scalable solutions tailored to meet the unique needs of businesses. With a focus on quality, efficiency, and customer satisfaction, we deliver custom software, web, and mobile applications that drive success in the digital age.

Satellite Beach, Florida, US

• Participated in weekly scrum sessions, debugging client website issues, submitting pull requests, and integrating updates into the repository.
• Orchestrated successful launches for client websites, streamlining functionality, incorporating third-party APIs, and aligning styles with client business directions.
• Directly engaged with clients, ensuring clear communication and understanding of project goals.
• Proficient in Git, collaborating through pull requests, and maintaining codebase integrity.
• Skilled in maintaining existing websites and contributing to successful new site launches.

Salt Lake City, Utah, US

• Assisted JavaScript web development students via Zoom with debugging and resolving code issues.
• Conducted code reviews to ensure quality and adherence to best practices.
• Provided guidance and support in developing problem-solving skills.
• Facilitated student learning by addressing blockers and technical challenges.
• Collaborated with a team of TAs and instructors to enhance student support.
• Escalated complex issues to instructors for further assistance when needed.

Seattle, Washington, US

• Updated customer-facing support articles, ensuring they accurately reflected the most recent app releases.
• Took ownership of Zendesk technical support tickets and tracked trends in ticket issues to provide valuable insights to the apps team for further investigation. This proactive approach enabled the apps team to address.
• Collaborated effectively within a team of three and maintained strong communication and cooperation with other departments to ensure a seamless customer support experience.

Middleton, Wisconsin, US

• Executed deployment of and support for NicView webcam virtual servers via Remote Desktop
• Coordinated with hospital IT staff to install NicView web cams in NICUs across the world, deploying hundreds of new cameras during my tenure
• Supported a wide range of medical products via technical support call and chat
• Developed training documents and coached new hires

Dallas, TX, US

• Provided top-tier technical support in a busy national call center with a 95% successful resolution rate
• Resolved complex technical issues, utilizing problem solving and critical thinking skills
• Delivered technical training on hardware/software to end users
• Collaborated with customer support and engineering departments to ensure 100% customer satisfaction
• Consistently exceeded KPI metrics by closing an average of 25 calls per day with an 80% first call resolution ratio

New York, NY, US

• Developed effective relationships with all call center departments through clear communication
• Provided solutions to customers struggling to make their student loan payments, resulting in 85% reduction in defaulted accounts
• Managed customer conflicts and challenging situations and as needed reporting/escalating issues through the appropriate channels
• Answered 60+ calls per day while exceeding performance metrics

Certification, Full Stack Javascript Web Development

Associate Of Applied Science, Computer Networking Technology

Associate Of Applied Science, Network Security Technology