Ashley Mead Email & Phone Number

Grand Rapids, Mi, Us

Support Sales Team, Principal of Agency, and Nexben affiliated agents through Medicare application submission, phone queue, and use of Sales Force to solve member/agent concerns.Extensive knowledge of Medicare Special Enrollment Periods (SEP's), disenrollment guidelines, and investigating complex issues. Member of the Medicare Compliance Committee since 2019, training associates on CMS regulations, reporting background checks, subcontract relationships, and quarterly meetings with compliance vendor oversight.

Monitor preventative and corrective actions to ensure quality assurance and underwriting standards are being met.

Grand Rapids, Michigan

Provided agent support through Blue Cross Blue Shield and Blue Care Network Medicare customer service, application submission, phone queue, and direct agent questions.Transitioned to Customer Support Specialist in 2019, shifting focus to processing group new business (under 50 enrolled), proposals, and Medicare application processing.

Greater Grand Rapids, Michigan Area

911 medical dispatcher for the greater Grand Rapids area, Ottawa, and Allegan County. Answered and prioritized 911 calls during challenging circumstances, as well as provided pre-arrival instructions for emergency medical calls. Promoted to Senior System Status Controller in December 2008, assisting with tracking ambulance status, location and safety of medics in the fields, and effectively dispatching responder personnel.

Greater Grand Rapids, Michigan Area

Accurately collected and analyzed all required demographic, insurance, and clinical data elements necessary to process and pre-register outpatient therapy referrals.