Pick up and deliver medical supplies and tests between 40+ hospitals and emergency rooms.

I am in charge of selling tickets and collecting payment from patrons. This requires me to know the price of admission and discounts on any given weekend. Train newbies, and give breaks to other departments in my area. This is a seasonal position that I do for 8 wks every year. I was also the only person to give breaks to the Swords and Shields carts. This required me to learn and sale 20 different items. Cash handling and Square were used

Was in charge of selling tickets and collecting payment from patrons. This required me to know the price of admission and discounts on any given weekend. I was also the only person to give breaks to the Swords and Shields carts. This required me to learn and sale 20 different items. Cash handling and Square were used

Greet customers and answer questions about plant carePrune and water plants that need itRing up customers and mention rewards program membershipKeep track of sales and ever changing inventory

Was in charge of selling and collecting paymentThis required me to learn and sale many different items of artisan crafts.Cash handling and Square were used

Handle email and chat cases for High Priority Advertisement issues with major clients. Trouble shoottechnical issues within the Facebook and Instagram platforms. Use of tools and research to discovercommon confusions vs. actual bugs. Working within strict timelines with a team for support as well asindependently on each case.

Handle inbound email tickets on Zendesk for a video game through a 3rd party contractor. Basic customer service outreach from password resets and technical support. Provide customer support to players around the earth by emailAssist players and detect fraud by protecting PII in regard to the GDPR.Ability to identify priority issues to be resolved by management and to resolve customer complaints and inquires in a quick and efficient manner.Updating personal knowledge of game and mechanics through patch notes and official forum updates, as well as internal processes.

Was responsible for taking care of customers in a timely, friendly manner. Cash handling and making coffee. Keeping the shop clean, up front in and the back. Make sure all dishes were hand washed clean and put away. Decorate and rotate doughnuts as needed.

Work in a high volume call center handling inbound business calls from the United States and Canada. Increased company revenue by converting calls to sales and gaining customers trust. Ability to identify priority issues to be resolved by management and to resolve customer complaints and inquires in a quick and efficient manner. Work under aggressive time commitments to handle complex support issues and ensure first call resolution and customer satisfaction. Develop creative solutions to complex customer problems; also includes processing incoming requests from customers and carriers for changes in shipment disbursement (package reroutes, address corrects, hold for pickup or return to sender, etc.) Able to perform independently and/or within a team environment.

Worked as a switch board operator in an automated inbound only call center. Listened to each call carefully and quickly captured any and all data the costumer may have said. Kept numbers over 90% across scoreboard, including accuracy, speed, and attendance. Able to perform independently on production floor or as a team in training situations. Robot Translator. I translate what you say to automated systems to ensure you get what you need from the call.

Server: fulfill and exceed Guests’ expectations by providing friendly and attentive service. Memorize the menu and be knowledgeable and well-trained enough to make menu recommendations, anticipate needs and provide a dining experience that will encourage Guests to come dine again.

Arts Funding is an innovative company organized to support nonprofit organizations in developing campaigns to increase funding. We are an outbound call center working with Arts organizations. Some of clients include Dallas Summer Musicals, Oklahoma City Philharmonic, Dayton Opera, Theatre 3 Dallas, Just to name a few. We help our clients meet and exceed their goals for their season. Either for tickets sales, Season Subscriptions or Fundraising. My daily duties include: Assigned and organized leads for call agentsMaintained a professional work environment, keeping my team focused and on task. Answer questions regarding patrons and campaigns. Maintain our computer systems, set up VoIP click dialer and Lead Master CRM, solve basic computer problems including those with our Lead Master system. Prepared nightly reports for the clients showing daily sales and refusals. Responsible for emailing reports to clients and addressing questions or concerns for clients and bosses. Call in a primarily outbound call center closing sales dealing with season tickets, vouchers, and donations. Learned our client’s season, prices, seating, and benefits to be able to assist and sell to patrons.

The Comfort Suites West Dallas - Cockrell Hill, part of the Choice Hotels chain. I was one of the many faces of the hotel's interior. I maintained the front desk during business hours and ran night audit in after hours. Greet guests in the lobby and provide a variety of types of assistance to guests to meet and surpass their expectations. Check in guests when they arrive and assist them in any way.Check out guests when ready to leave and assist in any way. Enforce all building policies and procedures to provide a pleasant environment for all guests and staff. Responsible for incoming and outgoing calls, packages and deliveries, while maintaining accurate daily records and complete notes to ensure successful communication through shift changes.Keeping the lobby, business center, and eating area presentable.

Publishing Concepts has published alumni directories for top-tier colleges, universities, and associations, including Harvard, Princeton, and Texas A&M. At PCI, they are passionate about helping their college, university, and association clients engage their alumni and raise money so that they can fulfill their mission They partner with their clients to collect massive amounts of data from their alumni / membership, publish alumni and membership directories, create and manage dynamic online communities, and implement innovative fundraising programs.My duties included: Work in a high volume call center handling both inbound and outbound calls from elite clients from major Universities and Colleges around the United States. Increased company revenue by converting calls to sales and gaining customers trust. Ability to identify priority issues to be resolved by management and to resolve customer complaints and inquires in a quick and efficient manner. Able to establish immediate rapportHave 7-10 phone conversations per hourAble to perform independently and/or within a team environment.

Pappasito's Cantina -The original Tex-Mex cantinaOver the course of my time there, I wore many hats. Door Host: warmly welcome Guests upon arrival and manage them timely and efficiently for seating for the restaurant. Communicate with Servers and Management to alert of problems or concerns. Answer the phone to answer and questions and give directions.Server: fulfill and exceed Guests’ expectations by providing friendly and attentive service. Memorize the menu and be knowledgeable and well-trained enough to make menu recommendations, anticipate needs and provide a dining experience that will encourage Guests to come dine again. Busser/Food Runner: Work with Door Hosts, Servers, Bartenders Kitchen staff and Management to maintain patios, dining rooms and surrounding areas, contributing to the Guests’ experience by creating a clean dining atmosphere. Taking hot and ready food from the kitchen to proper tables and assist the busy servers.

I wore numberous hats while working hereBaristaBartenderServerCashierFood runnerKitchen helpAlmost was a manger

Help photographersEdit photosSale photo packages

Develop film and ring up customers Stock shelvesClean store