Ashley Mendoza Email and Phone Number

Responsible for Payroll Administration for US and Canada. Benefit Administration, open enrollment projects, Recruitment- developed and manage full-cycle recruitment process. Sourcing, posting, interviewing all level of open requisitions. Scheduling of interviews between hiring manager and key stake holdersResponsible for all offer letters, change of status forms, and position approvals ( addition to headcount) management. Manage off-boarding for all employees, for both US and Canada. Ensure that all Final pay state laws and correct Offboarding paperwork is given per State guideline, PTO cash out. Help design and manage employee programs, including but not limited to On-boarding process, and Employee wellness. Ensure compliance with State and Federal Law Support development and implementation of HR programs and services to support business strategy and goals. Monthly analytics and reporting for cross functional departments.

• Manage a compliance team of 3 to conduct internal I-9 audits; to assure ongoing compliance with the employer sanctions provision of the INA.• Implemented and conduct operational and time and labor audits to ensure company is in compliance with California meal and rest break regulations.• HR business consultant for new business implementation team, providing guidance and support of policies and procedures to executive team. • Manage Training programs for field employees- sexual harassment training • Serve as primary contact for all employee benefit questions. Apply subject matter expertise in resolving and responding to all employee benefit issues/inquiries by phone or email (eligibility, coverage, enrollment, qualifying life event etc)• Following up with employees, when benefit profiles are non-compliant (missing marriage license and birth certificates)• Liaise with payroll department to request retro deductions and refunds for benefit related issues, while simultaneously working on weekly data integrity audits• Utilize manager self service benefit administration system when answering employee benefit questions • Provide support to participating employees with respect to benefits and 401k

• A Key in multiple implementations to increase the quality of employee service and experience specifically, iCIMS ATS and HRIS Peoplesoft implementation • Involved in HR Department recruitment and corporate interview processes • Created HR policies and standard operation procedures for the HR Coordinator Team • Trained new hires and developed training aids such as standard operating procedures

At Amerit, I have been accountable for • Onboarding and processing status changes within an employee’s career cycle: pre- employment, transfers, promotions and termination. • Being proficient with HRIS Peoplesoft and client systems to input personal and job data. • Answering employee general questions regarding benefits and other HR related requests• Process drug and background screenings for new hires, post-accident, reasonable suspicion and post injury employee• Assisted the payroll department to resolve employee pay related data and requests. • Resolved benefit related problems and assist with open enrollment• Conducted audits of payroll, benefits, and other HR programs, and recommended corrective actions

Screening eligibility phone calls, in both English and Spanish, in accordance of CalWin ProtocolResponsible for issuing and assigning benefit programs to cases for eligibility workersScanning and managing case documents for eligibility workers

Responsible for gathering and analyzing CCHP consumer data in ExcelSuccessfully screened high consumer call volume and issued provider services referrals to clients in NetPro

Data Management, update and manage excel records of clients. Responsible for all administrative detail of all projects including: fax, scan, filing. Phones, handled phone surveys and inquiries.