Ashley Mercado Email and Phone Number

Chief operations officer, financial advisor, purchasing agent, educator, and general contractor for the household. After a hiatus from the workplace, to focus on family and health, I am more than ready to plunge into a career.

Coordinated operations at Tasting Room, Production Facility, festivals, and other off-site eventsStreamlined day-to-day operations kitchen operations with innovative solutions that reduced costs, increased sales, and developed loyal patronsPrepared employee schedules to maintain appropriate staffing levels during peak periods and optimize productivityWork with team to create, develop, and implement product promotionsImplement marketing programs in support of product distribution and profit goalsRepresent our label at local events and festivalsProvide wine tastings, fulfill wine club orders, book private events

• Coordinated operations at Tasting Room, Production Facility, festivals, and other off-site events• Streamlined day-to-day operations with innovative technologies that reduced overhead costs, boosted sales, and developed skills employees• Prepared employee schedules to maintain appropriate staffing levels during peak periods and optimize productivity• Cultivated teamwork among diverse staff to accomplish goals and address product and/or service issues• Directed shipment processing, inventory management, staff training, wine production and bottling activities• Collect, assess, and submit samples from tanks and barrels according to quality control standards• Fostered ownership in each role within the organization to achieve health, sanitation, and alcohol regulations• Compile financial, accounting and auditing reports for stakeholders and management• Undertook payroll for temporary, hourly, and salaried employees as the company grew from three to thirty employees

This position is responsible for the development and maintenance of strategic relationships. Reports to the Vice President Strategic Accounts Manager. Primary responsibilities include:Maintain relationships with Strategic Retail Accounts including SafePoint service. Lead operational projects such as procedural certifications, bank proximity studies and service transitions. Act as a liaison between the customer and Loomis branches, billing and customer service. Resolve customer issues through research and recommend solutions as needed. Assist with the RFP process by managing distribution, collection and formatting of bids. Publish Customer Information Records, amendments to Master Service Agreements and customer specific service instructions. Provide ad hock reports to Strategic Accounts. Skills: Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Outlook, Microsoft Access, Microsoft Project, Microsoft SharePoint, Office Management, Project Management, Cross Organizational Team building, Providing Customer Service

Primary Responsibilities:This position is responsible for the coordination, communication and issue resolution for all divisions involved in active projects. Implementation of the SeaClass products to over 400 organization. Reports to the Chief Operation Officer and IT Product Manager. Skills: Microsoft Office XP/ 2003/ 2007/ 2010, Microsoft CRM, Salesforce, Microsoft SharePoint, Microsoft Project, Quick Books

Primary Responsibilities:Assist the Program Director in daily functions by supporting management in the office and in the classroom. Process student enrollments, class creations, official class rosters, room assignments in PeopleSoft Student. Input bi-weekly payroll for thirty-five personnel; prepare payments, verify documentation and request disbursements. Conduct small-group sessions on sales, customer service, use of telephone system or office equipment and troubleshooting techniques.Create marketing materials and certificates for program graduates. Upkeep inventory and order items as needed. Ensure that computer equipment and training materials are accessibleSkills: Oracle, PeopleSoft, IT Web Entry, Microsoft Excel, PowerPoint, Word, Publisher, Access

Primary Responsibilities:Recruit, select, orient, train, assign, schedule, coach, counsel and discipline employees to exceed human resource objectives. Monitor, appraise and review job contributions leading to compensation actions. Coach, mentor, motivate and supervise 20- 25 team members and contractors, and influence them to take positive action and accountability for their assignments. Lead and facilitate assignments such as team meetings, interventions, and training. Ensure and provide quality customer service by performing check backs with guests. Organize in-store competitions with employee incentives. Increase sales for the region by establishing monthly meetings. Attend regional meetings to learn how to improve teamwork, consistency, and qualitySkills: Digital Dining, Aloha, Performance Appraisals, Customer Service