Gather information on 30-40 patients daily to support clinical decision-making for skilled home care servicesConduct insurance checks to verify patient eligibility and ensure accurate referralsLiaise with doctor’s offices to obtain additional patient information for referral processingRecognized for quick response time in managing and sending out referrals,improving patient care timelinesDeveloped an Excel-based process to streamline pending and sent referrals, ensuring timely follow-ups and efficient workflowTrained new hires, creating PowerPoint presentations and videos to facilitate onboarding and role understandingWent above and beyond required hours to ensure patients received care promptly

Successfully obtained licenses in Life, Health, Auto, and Home insurance, ensuring compliance with state regulations and industry standards.Conducted cold calls to Philadelphia residents, ensuring they had proper insurance coverageProvided detailed information regarding insurance policies, helping clients manage billing and coverage inquiriesAssisted in resolving customer concerns and provided personalized solutions to meet insurance needsFollowed up with prospective clients to explain policy options and encourage conversions to new policies

Worked with 2-3 children daily, guiding them through daily tasks and helping them develop essential skillsRedirected and managed inappropriate behaviors, helping clients adapt to structured environmentsCollected data and maintained records for government and internal useCollaborated with families and multidisciplinary teams to ensure personalized care plans were followedAssisted in creating individualized behavior plans and monitored progress toward goalsProvided emotional support and positive reinforcement to encourage client growth and development