Ashley Messick Email & Phone Number

Pensacola, Florida, Us

Pensacola, Florida, Us

I joined Torgersen Causey in February 2020 and bring over 10 years of client care experience to the team. I have a profound passion for helping others and enjoy providing the best service possible to our clients.My role as Account Manager includes managing a book of accounts, maintaining relationships with insurance companies, resolving client issues, back-office management of operations and administration as well as working closely with our internal team and Account Executives.

Pensacola, Florida, Us

Pensacola, Fl, Us

Customer Care Manager is responsible for developing, processing, managing, following up, and tracking all customers as itpertains to parts, service, and sales departments.Maintaining a prospect development system and maintain information accuracy. Ensures protection of customer informationby following information security procedures. Maintaining a general understanding of the repair processes and explainprocesses to customers as needed. Addressing customer concerns, questions, issues or escalations. Directs inquiries toappropriate department personnel. Ensures Service Department targets are met or exceeded. Approaches, greets andoffers assistance to customer on site. Provides electronic and phone customer service assistance. Partners with ServiceAdvisors to schedule service appointments. Follows up after service visit to ensure customer satisfaction. Maintainingcustomer information in CRM. Exhibit excellent customer service skills, going the extra mile for customers and supportfellow colleagues.

El Segundo, Ca, Us

Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence;designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Providedhistorical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintainedoffice efficiency by planning and implementing office systems, employee safety, and equipment procurement. Implementingoffice policies by establishing standards and procedures; measuring results against standards; making necessaryadjustments. Completed operational requirements by scheduling and assigning employees; following up on work results.Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintained office staff by recruiting, selecting, orienting, and training employees. Maintained office staff job results bycoaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Maintained professionaland technical knowledge by attending educational workshops; reviewing professional publications; establishing personalnetworks; participating in professional societies. Achieved financial objectives by preparing an annual budget; schedulingexpenditures; analyzing variances; initiating corrective actions. Contributed to team effort by accomplishing related results as needed.Other duties and assignments as needed

Master'S Degree, Business Administration, Management And Operations

Bachelor'S Degree, Management Information Systems, General