• Diagnose and resolve user-reported hardware and software issues across multiple operating systems (Windows, macOS, Linux) and devices,utilizing systematic troubleshooting and remote support tools to ensure minimal downtime.• Install, configure, and maintain antivirus software, security patches, and system updates, strengthening compliance with organizational securitypolicies and defending against emerging threats.• Provide training and resources on secure password practices, data protection, and safe browsing to end-users, improving cybersecurity awarenessand reducing potential vulnerabilities.• Document and track support incidents using IT service management software, detailing troubleshooting steps and solutions to build acomprehensive knowledge base, enhancing response times and team efficiency.

• Provide support to students, staff, and faculty by assisting with various video and audio-related projects, ensuring the successful completion of academic andadministrative initiatives.• Manage equipment rental and inventory processes, including tracking, maintenance, and organization, to facilitate smooth operations and maximize resourceutilization.• Provide guidance on the use of our One Button Studio and audio booths, enhancing the quality and efficiency of multimedia productions.• Capture on-campus events through filming, ensuring high-quality video footage for documentation and promotional purposes.

• Established the WiCyS chapter to support, mentor, and train women in cybersecurity, reducing gender disparity.• Organize events, workshops, and mentorship programs, promoting recruitment and advancement in the field.• Facilitate chapter participation in cybersecurity competitions and conferences, enhancing technical skills and teamwork.• Ensured priority access to scholarships, internships, and job resources for chapter members through the WiCyS network.• Fostered an inclusive environment, supporting underrepresented groups and building a strong, engaged community.• Networked with industry professionals and collaborated with other cybersecurity organizations to expand opportunities for members.

• Operate automatic and semi-automatic test systems to ensure the proper functioning of semiconductor devices.• Test electrical characteristics of circuits on semiconductor wafers, using specialized test equipment such as oscilloscopes, multimeters, and spectrum analyzers.• Troubleshoot test equipment and circuits to identify and resolve issues, ensuring the accuracy and reliability of test results.• Collaborate with engineers and technicians to develop and implement test procedures, ensuring compliance with quality standards and specifications.• Maintain detailed records of test results, equipment maintenance, and calibration activities, ensuring data integrity and traceability.• Adhere to safety protocols and procedures to ensure a safe working environment for myself and my colleagues.• Continuously seek opportunities for process improvement and efficiency enhancement, contributing to the overall success of the semiconductor testingoperations at iDEAL Semiconductor Devices Inc.

• Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.• Provide remote assistance to users working off-site or in different locations, utilizing remote support tools to troubleshoot and resolve issues.• Deliver exceptional customer service, ensuring positive interactions with end-users by communicating technical information in a user-friendly manner.• Assist users with hardware-related problems, including equipment setup and configuration.• Support the installation, configuration, and maintenance of software applications, ensuring optimal performance and security.• Document and track user issues to ensure proper resolution and follow-up, maintaining an organized and efficient support process.• Collaborate with IT team members to develop and implement strategies for improving user support and technical services.• Conduct training sessions for users on new software applications and tools, enhancing their technical proficiency and productivity.

• Maintained high levels of customer satisfaction through account maintenance, troubleshooting of bank applications, and efficient handling of financialtransactions.• Acted as a liaison between customers and bank management, addressing customer concerns and feedback to improve service quality.• Provided personalized financial guidance and product recommendations based on individual customer needs and financial goals.• Ensured compliance with banking regulations and internal policies, to protect customer assets and maintain the integrity of the banking system.

• Maintained high levels of customer satisfaction through account maintenance, troubleshooting of bank applications, and efficient handling of financial transactions.• Educated clients on self-service apps and digital banking options, which empowered them to manage their finances more effectively.• Provided personalized financial guidance and product recommendations based on individual customer needs and financial goals.• Collaborated with team members to meet and exceed branch sales targets, contributing to the overall success of the branch.• Ensured compliance with banking regulations and internal policies, to protect customer assets and maintain the integrity of the banking system.• Acted as a liaison between customers and bank management, addressing customer concerns and feedback to improve service quality.• Participated in ongoing training and development programs to enhance product knowledge and customer service skills, staying current with industry trends and bestpractices.