• Admiratively oversees Wade Park Primary Care, Women’s Health, and Employee/Personal Health.• Independently analyzes and evaluates the efficiency of reports to ensure that the VHA goals and objectives are met if required inform the specific Assistant Chief, COPS & Personnel Health Nurse Manager, and Assistant Nurse Manager that correction action is needed.• Works independently to interpret any regulatory guidance establishing a strategy/action plan and prepare a status report for review by the Assistant Chief, COPS & Personnel Health Nurse Manager, and Assistant Nurse Manager• Provides technical and administrative supervision to a unit of administrative support staff. • Performs work involving the collection, interpretation, analysis, and/or tracking of data and statistical information from diverse sources to develop process improvement strategies to be presented to upper management to increase effectiveness, efficiency, and all other outcomes for the outpatient Veteran population.• Administers management of day-to-day operations, Wade Park Primary Care, Women’s Health, and employee/Personal Health, which is, a large and complex administrative section.• Help manage human resource allocation throughout WPPC to cover all essential functions sufficiently.• Develop and manage procedures and policies to support WPPC's daily operations.• Develop both short and long-term strategies for enhancing and adapting for Wade Park Primary Care.• Responsible for administrating numerous programs including, outpatient scheduling, and administrators on duty.• Develop and utilize quality and productivity standards to ensure optimal care.• Manages all employee & labor relations issues within WPPC.• Gained in-depth knowledge of healthcare system management principles, interfacing with individuals at all levels of an organization.• Applies analytical skills to implement solutions to a variety of issues.

As a Program Analyst, I assisted the EHRM Change Management Team.• Assisted in planning Cerner events for the facility like workflow adaption workshops, training, and Cerner Oracle demos.• Assisted in giving major Stakeholders for Cleveland an understanding of the Cerner changes to come.• Assisted in improving certain processes regarding change management for the EHRM team.• Assisted and helped to create a bridge between Cerner and the clinical services.• Performed touch-notch customer service to all end users.• Assisted in providing understanding to all end users about how clinics and documentation will work withCerner.• Provided support on solution calls for VA staff, and Cerner consultants.Accomplishments/Current goals:Worked with clinical services to help address concerns they might have with the new changes coming with Cerner. While providing a listening ear to the services, I have helped ease some internal concerns they might've had.Assisted the Change Management team to come up with new ways how to approach the clinic and administrativeservices when it comes to providing ease of the new changes to come.

• Provided analytical, planning, and oversight for a variety of software programs integral to overall clinic profile operations.• Coordinated, plans, and implements training for various VISTA packages.• Was responsible for overall program management for the clinic maintenance process.• Oversaw clinic supervision to staff delegated to services performing clinic profile coordination and management functions.• Participated in Facility/VISN projects, task forces, and committees to problem-solve, educate, and implement software.• Participated in Facility-wide data capture and scheduling directive matters, and other workgroups related to access, wait times, and clinic profile management.• Responsible for oversight of all clinic setup options, clinic profiles, and outputs.• Evaluated computer-generated appointment types and determines appropriate assignments of appointment types on a timely basis. I use this data to help to determine if a clinic is getting proper workload credit, and if patients are being scheduled correctly.• Determined the best method to collect requested data from a variety of multiple sources, that help to compile statistics and other data to help the facility.• Identified problems and applied analytical techniques, correcting negative trends and providing resolutions to system issues/malfunctions, including clinic errors, clinic grids, and other issues related to clinic profile management.• Investigated complaints from internal and external customers related to clinic profile setup and resolved the complaint or escalated to the appropriate manager. I even help to provide resources that limit any future complaints or risks to end users.• Developed and implemented an in-depth training program for the Facility to ensure staff are properly educatedand accountable for clinical profiles, scheduling, and data management.

Provides analytical, planning and oversight for a variety of software programs integral to overall PCAS operations.Coordinates, plans and implements training for various VISTA packages.Acts as the functional expert for PIMS core package.Ensures all OI&T equipment within the service is operational and functional. Coordinates with OI&T as needed.Maintenance of Gains & Losses Report.Acts as the MyHealtheVet Coordinator for all of VA Northeast Ohio Healthcare System.Provides resources and support to clinical services regarding encounter closures.

Provided analytical, planning, and oversight for a variety of software programs integral to overall PCAS Operations.Coordinated, plans, and implements training for various VISTA packages.Ensured all OI&T equipment within the service was operational and functional. Coordinates with OI&T as needed.Maintenance of Gains & Losses Report.Acted as the My HealtheVet Coordinator for all of VA Northeast Ohio Healthcare System.Provided resources and support to clinical services regarding encounter closure.Acted as the Clinic Profile Manager for all of VA Northeast Ohio Healthcare System.Was Master Patient Index (MPI )/HEC Coordinator for all of VA Northeast Ohio Healthcare System, gained knowledge of enrollment and eligibility.Responsible for overall program management for the clinic maintenance process.Oversaw clinic supervision to staff delegated to services performing clinic profile coordination and management functions.Participated in Facility/VISN projects, task forces, and committees to problem-solve, educate, and implement software, data capture and scheduling directive matters, and other workgroups related to access, wait times, and clinic profile management.Responsible for oversight of all clinic setup options, clinic profiles, and outputs.Evaluated computer-generated appointment types and determined appropriate assignments of appointment type on a timely basis.Determined the best method to collect requested data from a variety of sources and compile statistics and other data.Identified problems and applied analytical techniques, correcting negative trends and providing resolutions to system issues/malfunctions, including encounter and transmission errors, clinic grids, and other issues related to clinic profile management.

• I implement federal and agency programs for the return and re-utilization of medical supplies; along with, coordinating disposal of surplus or excess supplies; makes emergent procurement decisions; and participates in root cause analysis process.• I develop and support the creation of acquisition strategies and standardization initiatives to acquire, while purchasing durable medical equipment.• I use researching opportunities to conduct analysis of potential cost savings, efficiencies, and process improvements; while, using quantitative and historical usage patterns.• I utilize best practices, principles and tools, concepts and methodologies to determine and evaluate supply system performance.• I conduct short, mid and long-term advanced planning for expendable items and durable medical equipment.• I perform analytical work to manage, regulate, coordinate and exercise control over expendable supplies.• I conduct data/information analysis for acquisition planning associated with durable medical equipment, while determining the means and methods to resolve issues and improve operations.• Daily I maintain inventory control records in an automated system call Vista and Above Par.• I compile and analyze performance measures that will help implementing new process improvements.• I am always conducting effectiveness/efficiency reviews.• I utilize automated inventory management systems to maintain current inventory data. A good example is that I manage one of the largest inventors while independently setting initial stock, par levels, reorder points, and resolving issues.• Develops and implements training opportunities for department.• I utilize innovative approaches to perform a variety of duties related to special projects involving training, and when necessary clinical or administrative issues.• I extract and assembles information, conduct analysis, and develops reports or presentations using computer software to better assist my department.

• Preparing and maintaining daily reports, and process improvements• Utilizing various electronic data processing systems• Troubleshooting and suggesting resolution to a complex issue connected to processes within the Department• Analyzing various types of data to create tracking systems to keep track of items and patient data for the Youngstown Prosthetic Department• Performing inventory management• Analyzing data to obtain needed information to better improve the Youngstown Prosthetic Department. • Reviews patient files and update encounters in CPRS and VISTA programsAccomplishments:Lead the Youngstown 9th Annual VA2K and helped raise over $500.00 for the Mahoning Valley Rescue Mission. I encouraged local businesses to participate in this event. Also, I lead the Youngstown VA Second Harvest food bank campaigned. My team I were able to raise over 120 pounds of food.

• Most task were to process data in access, create spreadsheets and preform exceptional record keeping. • Help troubleshoot problems with exceptional customer service for medical staff. .• Control and monitors the Education SharePoint daily.• Provided clerical/ administrative support to the Education Chief of Staff and the Administrative Officer.• Review all training requests for completeness and eligibility.• Managed calendars for conference room.• Ordered and tracked supplies.• Follows-up and tracks expenditures and ensures prompt payment for education reimbursement. • Developed background information and prepares outlines for correspondence/reports for weekly meetings. Accomplishments:Became the SharePoint owner, created new processes to help with workflow.

• Preform requisitions management• Researched and analyze various types of data• Drafted all forms of emails, offer letters and training materials. • Created excel trackers, pivot tables, spread sheets and charts to organize data. • Perform account management by controlling data and delegating task to my employees. • Received, assessed, routed, and handled incoming and outgoing materials such as controlled or routine correspondence, reports, memorandum, and other forms of written communication to the client. • Developed background information and prepares outlines for correspondence/reports for weekly meetings.• Worked with outside sources to meet the client needs such outside vendors for background checks.Accomplishments:Created new processes to help with workflow and implemented new training material for future employees.

• Handled over 75 claims a day from clients and resolve customer issues fairly and expeditiously.• Managed customer service case portfolios while giving post-sales support and keep customer service case logs. Along with processing requests for vendor credits where applicable.• Investigated orders while updating correct information and manage sales accounts over 100,000 dollars• Contacted local delivery hubs for issue that need to be resolve, Schedule items for shipment and invoice orders out. Accomplishments:Was the top scheduler and help up sale over $50,000 in products.

• Assist teachers in the supervision of all classroom activities including physical activities. • Assist children with needs such as daily task along with writing report to help children reach monthly goals.• Explain documents used to improve children performance along with aiding at risk families with documents and evidence needed to give referrals for services. • Some duties consist of ordering and tracking supplies.• Coordinate services for the department and make sure they are sought out until the end.Accomplishments:Became a trainer for all new staff at site, created new events that are still used today, and helped improve the sites parents volunteer rate.