• Developed and implemented standard operating procedures for SOPs and amendments. Identify and determine solutions in accordance with generally defined policies and practices. • Obtain and verify approvals for deal structure, including pricing, discounts, and payment terms, to ensure compliance and accurate representation of agreements.• Provided training to colleagues on new and advanced processes in Dynamics 365, helping them to learn and adapt to changes in the technology and processes.• Engage with Product Management, Sales, and the Technology Renewal center to provide full lifecycle support on customer returned assets.• Communicated effectively, both verbally and in writing, regarding the status of open returns, required documents, contracts, deadlines, and other requirements to close settlements, ensuring that all parties are aware of their responsibilities and the progress of the process.• Served as a project leader, providing direction to team activities, and facilitating the information, validation, and decision-making process, ensuring that all team members are fully informed and able to contribute effectively to projects. • Developed and implemented a new process for the Bid Desk flow for the Engagement Portal (EP), including testing and training components to ensure seamless integration and adoption by all stakeholders.• Created a detailed process flow diagram and documented all steps in the process, including testing procedures to ensure accuracy and efficiency.• Conducted training sessions for all relevant staff on the new process flow, including hands-on demonstrations and Q&A sessions to ensure understanding and effective use of the system.• Conducted ongoing testing and monitoring of the new process flow to identify and troubleshoot any issues and made necessary adjustments to optimize performance.

Responsible for validating customer requirement with country delivery capabilitiesContribute to SOW creation from a delivery perspectiveDeal setup in HPEFS IT systems and kick-off with the regional delivery teamManage delivery performanceRegularly obtain client feedback on service experienceIdentify and analyze delivery execution - plan and execute appropriate corrective action as requiredResponsible for development and maintenance of a performance reporting system across multiple programmatic accounts that focuses on the key metrics-o Delivery cycle timeso Delivery costo Service qualitySettlement reporting with the customer accounts.Responsible for ad hoc reporting to provide business overview to manage month end closure and forecasting process.

• Maintains financial database by entering, verifying customers assets with cost• Determines cost of operations by establishing standard costs for products by part number and weight• Verifying customer product, importing product with correct cost• Financial reporting, providing customer with final settlement• Maintain customer database by preparing and distributing monthly report/ closing out the month.• Primary contact for RPL database and report. Daily reports and customer verification's. • Maintain tech checks and scrap assets daily• Run daily reports, process account information for the customer• Creates and maintains database spreadsheet files and reports• Ensure and respect the laws of confidentially and HIPPA/FDCPA guidelines (Medical Customers)