Ashley Mobley Email & Phone Number

Washington Dc-Baltimore Area

Diagnosed problems, documented conversations, took calls, and solved complex incidents. Identified, investigated, and resolved user’s problems with computer software and hardware. Responsible for hardware and software support for over 4170 users and client computers.Supplied friendly and efficient customer service in-person and telephonically daily to 40+ users. Setup, maintained, and troubleshooted desktops, laptops, mobile devices, and video teleconferencing equipment to allow limited break in service or work productivity while closing over 630 tickets and contributing to over 1,400 tickets on ServiceNow.Responded to telephone calls from customer support lines, generating troubled tickets, and collaborating with campus-based and central IT staff to coordinate second and third level technical support.Diagnosed and troubleshooted complex technical problems related to computers, printers, network connectivity, and operating systems, effectively resolving user inquiries.Provided over 135 hours of internet troubleshooting, over 200 hours of software troubleshooting, and over 80 hours of hardware troubleshooting.Assisted users with setting up 32 desktops in offices and completed over 240 PKI token registrations to align with accounts in Active Directory.

Manama, Capital Governorate, Bahrain

Demonstrated proficiency in a variety of operating systems, software applications, and network protocols, staying abreast of emerging technologies to drive innovation and efficiency in system operations.Monitoring, maintaining, and troubleshooting network infrastructure to ensure maximum uptime and reliability., ensuring optimal performance and reliability for naval vessels in mission-critical environments.Implemented cybersecurity protocols, incorporating DNS blackhole lists and IP block lists to safeguard sensitive data on the IT-21 network, and completed 43 Windows patches and over 2,700 STIGs for 31 Windows servers to align with DoD Cyber Security Directive 8500.1.Supervised 9 personnel during IP service transition to 17 fleet vessels, minimizing onboard service downtime, while providing technical support to promptly resolve hardware and software issues, ensuring operational readiness.Provided over 80 hours of training to a total of 34 teammates in network operation standards, resulting in the qualification of 18 System Administrators and network operators to increase work flexibility, foster a climate of continued growth and optimize the quality of support provided to the fleet.

Pensacola, Florida, United States

An advanced training program that prepares sailors with crucial skills in computer networking, cybersecurity, satellite communications, and telecommunications systems. This program allows students to learn to operate, configure, and secure the Navy's global communication networks to ensure reliable and safe information flow across all operations. It is essential for maintaining these systems, supporting both daily functions and high-stakes mission communications.

Nec 746A, Information Systems Technician

Completion of 472 hour course for becoming a Navy Information Systems Technician

Certificate, Automated Digital Network System D (V) 1K (V) 5 (A-150-1300)

Completion of 80 hour course

Associates, Computer Science