Ashley Moon work email
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Ashley Moon personal email
I am a seasoned Product Manager with over a decade of experience managing high-impact products and leading cross-functional teams. With a strong background in payments, compliance, and scalable architecture, I excel at creating innovative solutions that meet user needs and business goals. My expertise spans API design, agile methodologies, and automation, enabling efficient, scalable results.My entrepreneurial research, initially focused on starting a print-on-demand business, ignited a passion for AI. I’ve dedicated myself to understanding AI systems to streamline businesses, including AI Agent solutions, emerging legislation like the EU AI Act, and open-source communities like HuggingFace. To deepen my technical understanding, I’ve independently set up isolated generative AI instances with Mistral and Ollama for secure experimentation, enabling me to learn how to help businesses safely adopt and expand AI capabilities.My software engineering education minimizes hurdles in mastering AI fundamentals, and I’ve integrated machine learning principles in real-world applications. At Entrata, I worked on image recognition products for check processing and explored AI-driven solutions for maintenance workflows. These experiences, combined with proactive research and technical curiosity, fuel my drive to contribute meaningfully to the AI movement.Currently, I am expanding my expertise through a course in AI Product Management, driven by a passion for leveraging machine learning to optimize workflows and deliver value. I am particularly interested in roles where I can combine my technical expertise, compliance knowledge, and leadership experience to drive innovation.Notable accomplishments include:-- Leading the end-to-end rebuild of Entrata’s ResidentPortal on web and mobile, transitioning to a React-based framework with a modernized UX and authentication system.-- Increasing payment uptime from 80% to 99%-100% through modernization and compliance enhancements.-- Mentoring and transitioning leadership for multiple high-impact products, ensuring continuity and growth.I thrive in collaborative environments that prioritize innovation and scalability and am eager to bring my expertise to forward-thinking organizations.
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Freelance Product ManagerPuurk, Inc Mar 2024 - Nov 2024In my role as a Freelance Product Manager, I leveraged product management expertise to provide strategic consulting and solutions. I collaborated with start-up partners to establish product operations, centralize documentation, streamline processes, prioritize projects, and refine user stories. -
Senior Product Owner | Merchant AcquiringNmi Jun 2023 - Nov 2023Schaumburg, Illinois, UsIn my role as a Senior Product Owner at NMI, I led the strategic planning and development of a new merchant acquiring and underwriting product, collaborating with the Chief Product Officer and product directors. I directed software development efforts to implement key features, workflows, and seamless API integrations, leveraging deep expertise in payment processing lifecycles. I delivered innovative solutions for transaction processing, settlement distributions, and chargeback management to ensure a robust and scalable product. My role concluded after a corporate acquisition brought in a pre-existing software solution, prompting a strategic realignment. -
Senior Product Manager | Payments & Merchant ServicesEntrata Nov 2021 - Apr 2023Lehi, Ut, UsIn my role as Senior Product Manager at Entrata, I owned backend workflows for payment processing, settlement distribution, merchant services, and BillPay, including API planning, 3rd party integrations, and stakeholder management. I revitalized outdated systems, increasing payment uptime from 80% to 99%-100% by modernizing infrastructure and ensuring compliance with banking regulations. I mentored and transitioned leadership of prior products to new Product Managers while supporting high-priority initiatives like establishing virtual card acquiring and U.S.-based engineering teams and working with industry partners like Visa, Discover, Mastercard, American Express, and Zions Bank. I played a key role in Entrata’s adoption of ClickUp, streamlining operations for Product and Engineering teams, with Product Managers managing 10+ projects concurrently post-implementation. I regularly collaborated with directors, executives, and private equity stakeholders to deliver strategic projects, including a BillPay solution poised to rival Entrata’s Accounts Receivable products in revenue impact. -
Technical Product Manager | Portals & PaymentsEntrata Jan 2017 - Nov 2021Lehi, Ut, UsIn my role as a Technical Product Manager at Entrata, I oversaw all aspects of product development for Entrata’s ResidentPortal, ResidentPay, Merchant Services, and payment processing systems across the US and international markets, serving millions of users and moving $2 billion monthly in rental payments—comprising over 50% of the company’s revenue. I led the complete rebuild of ResidentPortal on web and mobile, transitioning to a React-based framework with API connectivity and delivering a modernized user experience and authentication system. I managed terms and conditions and privacy policies for all products, creating a centralized system to replace hardcoded pages. I designed scalable file structures to support multilingual and multinational compliance, streamlining updates for international markets. I defined product roadmaps, led cross-functional teams, and planned APIs and database architectures still in use today. I directed agile ceremonies for five global development teams, and managed compliance with PCI DSS Level 1, SOC, ACH, AML, KYC, GDPR, CCPA, and ADA. I delivered hundreds of projects, leveraging advanced scripting and automation to achieve unmatched productivity, and mentored new Product Managers, helping scale operations after my role transition to Senior Product Manager.
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Technical Support Domain ManagerEntrata May 2016 - Jan 2017Lehi, Ut, UsIn my role as a Technical Support Domain Manager at Entrata, I led a team of 15 support staff to deliver exceptional customer service and technical support for online portal and payment products. I developed comprehensive training programs to enhance staff performance and job satisfaction, resulting in a 44.5% increase in the Support team’s customer NPS score. I implemented new workflows and support strategies that improved team efficiency and elevated the customer experience.
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Technical Support Tier Ii & Team LeadEntrata Sep 2013 - May 2016Lehi, Ut, UsIn my role as a Technical Support Tier II and Team Lead, I provided advanced technical support and troubleshooting for online portal and payment products. I was solely responsible, alongside one Director of Engineering, for installing Entrata's integration app on client servers—a challenging technical skill that accelerated my career progression. I assisted other departments, including onboarding and customer success, by delivering custom HTML solutions to meet unique client needs. I planned and administered internal training programs and served as a technical subject matter expert for cross-functional staff and new hires. Contributed to reducing the support task count from 900 to 500 through process improvements, while consistently ranking in the top five organization-wide Support Representatives based on KPIs such as task completion, ticket resolution, call handling, and QA scores. Promoted to Team Lead in 2015, expanding responsibilities to include mentorship and team leadership.
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Associate Project ManagerEntrata May 2012 - Sep 2013Lehi, Ut, UsIn my role as an Associate Project Manager at Entrata, I Coordinated software onboarding for new customers, ensuring accurate data entry, SEO setup, and visually appealing websites using in-house web design tools. I collaborated with cross-functional teams to facilitate implementation and training sessions, managing resource allocation for ad-hoc projects to ensure timely delivery and client satisfaction. I provided one-off custom HTML solutions to support onboarding and customer success teams, sparking my interest in transitioning to a technical support role.
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Freelance Digital Marketing ConsultantSelf-Employed Feb 2021 - Mar 2023Supported three separate small businesses by setting up websites, implementing SEO strategies, and integrating payment systems to facilitate growth. Worked with different platforms for each small business including Shopify, Etsy, Square, and Wix. Customized front-end designs, edited and uploaded product images, established inventory management systems, ensured accurate tax configurations for products, and developed plans to protect digital content from copyright issues. Facilitated domain name purchases, business email setup, and operation management software. Created actionable marketing strategies to attract new customers, delivering end-to-end support to help these businesses succeed.
Ashley Moon Skills
Ashley Moon Education Details
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UdacityAi Product Manager Nanodegree -
BlocFull Stack Ruby On Rails
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Utah Valley UniversityComputer Science
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Lone Peak High School
Frequently Asked Questions about Ashley Moon
What is Ashley Moon's role at the current company?
Ashley Moon's current role is Product Manager | Payments, Compliance & AI Enthusiast | Scalable Solutions Expert.
What is Ashley Moon's email address?
Ashley Moon's email address is am****@****ata.com
What schools did Ashley Moon attend?
Ashley Moon attended Udacity, Bloc, Utah Valley University, Lone Peak High School.
What skills is Ashley Moon known for?
Ashley Moon has skills like Team Leadership, Leadership, Software As A Service, Customer Support, Customer Service, Sql, Ruby On Rails, Agile Methodologies, Scrum, Troubleshooting, Project Management, Software Project Management.
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