- Currently on maternity leave -• Assist personal and business clients with their everyday banking needs by completing their banking accurately, respond to client inquiries, and interact with clients throughout the branch to offer assistance and advice.• Take ownership and resolve client concerns at first point of contact seeking solutions where possible and refer more complex situations to another team member• Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of in-branch partners or personally fulfill client solutions at the service counter as appropriate.• Manage risks by adhering to compliance routines, processes and controls to protect client and shareholder interests while completing transactions.

- Processed incoming wholesale orders using SAP and EDI software.- Processed returns for wholesale and individual customers.- Supported the Accounting department with any work overflow processing incoming cheques and outgoing payments to vendors.

- Responsible for coordinating general office operations while handling front reception - phone directory, greeting visitors, office orders (office supplies, coffee, snacks).- Maintain necessary documents – organizational chart, seating/floor plan, phone lists.- Member of the health & safety committee – implement wellness initiatives year round promoting safety and wellness.- Work with HR to plan office events, team building activities, employee lunches, lunch & learn initiatives.- Coordinate any building maintenance with strata and outside vendors.

Operated autonomously in all facets of the business i.e., sourcing, strategic planning, operations, merchandising, and marketing for Tula's growing online community• Completed all purchase orders & customer invoices; fulfilled customer shipping needs; maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery; proficient FedEx, UPS, USPS services• Manage Amazon Marketplace in Canada and US utilizing FBA; optimized product listing, generated a positive review score with automated feedback emails to verified customers, ran advertising campaigns with PPC to boost sales.

• Assist personal and business clients with their everyday banking needs by completing their banking accurately, respond to client inquiries, and interact with clients throughout the branch to offer assistance and advice.• Take ownership and resolve client concerns at first point of contact seeking solutions where possible and refer more complex situations to another team member• Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of in-branch partners or personally fulfill client solutions at the service counter as appropriate.• Manage risks by adhering to compliance routines, processes and controls to protect client and shareholder interests while completing transactions.