Ashley Moultrie Email and Phone Number

This position will perform and deliver on routine and progressively more non-routine assignments for their assigned area(s) of claims responsibility independently in accordance with established procedures/guidelines. They will process increasingly complex claims ensuring the fair, ethical and timely processing of assigned claims. In addition, they will enable less experienced team members to perform their assignments.• Acts as the first point of contact for escalated issues coming in to… Show more This position will perform and deliver on routine and progressively more non-routine assignments for their assigned area(s) of claims responsibility independently in accordance with established procedures/guidelines. They will process increasingly complex claims ensuring the fair, ethical and timely processing of assigned claims. In addition, they will enable less experienced team members to perform their assignments.• Acts as the first point of contact for escalated issues coming in to their work group to provide resolution. Escalates issue to their manager when needed.• Ensures the accuracy and completeness of submitted claims.• Makes routine and progressively more non-routine decisions independently, in accordance with established procedures and guidelines.• Meets or exceeds departmental quality and service standards.• Performs a diverse range of tasks/transactions related to common programs and services by directly applying expanded knowledge obtained from the role in increasingly more complex situations.• Recognizes increasingly complex issues/concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements.• Reviews and processes increasingly complex assigned claims for payment or denial independently in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. Show less

• Provide diverse, advanced and confidential daily administrative support to the employee relations ER Solutions team• Reviewing different employee relations case types and assign cases daily to the ER Consultants• Assist with data reporting and reconciliation of information on a weekly and monthly basis• Assist ER Consultants with case resolution to include case closure and assist with research• Work will be performed in HR HelpDesk, EAP, and Service Now• Provides… Show more • Provide diverse, advanced and confidential daily administrative support to the employee relations ER Solutions team• Reviewing different employee relations case types and assign cases daily to the ER Consultants• Assist with data reporting and reconciliation of information on a weekly and monthly basis• Assist ER Consultants with case resolution to include case closure and assist with research• Work will be performed in HR HelpDesk, EAP, and Service Now• Provides administrative support to ER processes Show less

• Services an assigned area/region, providing assistance and services to associates related to employee benefits. This includes medical, dental, vision, and life insurance, short-term and long-term disability benefits, the Retirement Savings Program, COBRA, Flexible Spending Accounts, and Health Savings Accounts.• Consults and provides service to associates regarding employee benefits issues• Investigates claims issues with third party administrators and provides answers to associates… Show more • Services an assigned area/region, providing assistance and services to associates related to employee benefits. This includes medical, dental, vision, and life insurance, short-term and long-term disability benefits, the Retirement Savings Program, COBRA, Flexible Spending Accounts, and Health Savings Accounts.• Consults and provides service to associates regarding employee benefits issues• Investigates claims issues with third party administrators and provides answers to associates inquiries• Processes Employment Verifications, National Medical Support Notices (NMSNs) and administers COBRA paperwork and payments as assigned.• Consults and process various leaves such as Short Term Disability (STD), Long Term Disability (LTD), Family Medical Leave Act (FMLA), ADA, Workers Comp, and Military Leave of Absence in conjunction with Lincoln Financial. Show less

The ASDS is responsible for developing associate schedules, hourly staffing, recruiting candidates, conducting interviews, hiring all new associates, conducting orientation and training processes. • Assist with timely completion of hourly performance reviews and supports the Store Manager in hourly succession planning. • The ASDS coordinates service and recognition awards. Due to the sensitivity of information handled, as ASDS I must maintain strict confidentiality. • This… Show more The ASDS is responsible for developing associate schedules, hourly staffing, recruiting candidates, conducting interviews, hiring all new associates, conducting orientation and training processes. • Assist with timely completion of hourly performance reviews and supports the Store Manager in hourly succession planning. • The ASDS coordinates service and recognition awards. Due to the sensitivity of information handled, as ASDS I must maintain strict confidentiality. • This position is a direct report to the Store Manager, with dotted line reporting to the District Human Resources Manager. Show less