-Ensure testers are embedded into Scrum/Development teams.-Facilitate communication between Test Team, Devs, Product Owners, UX, DevOps.-Prepare comprehensive Master Test plan/Test Plan in accordance with SDLC for individual projects-Ensure the test artifacts are created and maintained-Provide Trace Matrix for projects-Overview and approvals for Test Cases, looking for applicability, clarity and specificity.-Provide Metrics on project, approvals, test runs & execution cycles-Review Defects for applicability.-Assist SMEs with User Acceptance Testing (UAT)-Identify and integrate suitable tools for each project-Lead Defect Triage-Work with SMEs to integrate external testing-Report on Test Progress with Test Engineering Metrics-Ensure defect reporting is clear and contains appropriate documentation.-Ensure automation is integrated into the testing process-Ensure resolved defects are re-tested-Ensure that project is appropriately staffed

-Helping to lead the efforts to find the best solution for Application Services to utilize for Mobile Testing-manual and automation. -Leading mobile projects (7MW/7MM, Maxframe, Revere, Safari) within Johnson & Johnson, utilizing ALM to follow GxP procedures maintaining compliant throughout the project duration. Working closely with the scrum master, dev team, the Q-CSV & my testers in order to deliver high quality products within our applications.-Train on J&J Procedures for software development: SDLC, GxP-Train on tools used by DnA Test Engineering-HP-ALM-JIRA/Confluence-Hyperion, Level 1-Be completely familiar with Project Goals and Purposes.-Review and understand requirements to produce test assets.-Write Test Cases with emphasis on automated testing.-Be an expert in the Test Engineering process-Execute Tests-Work with Scrum team to create Test Data-Conduct peer review of Test Cases-Report blockers, work closely with development team to find resolutions-Capture defects-Review and respond to completed items from Dev-Helping to lead the efforts to find the best solution for Application Services to utilize for Mobile Testing-manual and automation. -Leading mobile projects (7MW/7MM, Maxframe, AUT2001) within Johnson & Johnson, utilizing ALM to follow GxP procedures maintaining compliant throughout the project duration. Working closely with the scrum master, dev team, the Q-CSV & my testers in order to deliver high quality products within our applications.

JJHWS (formally Wellness & Prevention, Inc.) offers a fully integrated portfolio of solutions to cover the full spectrum of population health. HWS partners with health plans & employers to deliver a Software as a Service (SaaS) web technology to end users that effectively emulates a health coaching session to improve health, reduce health care costs & increase employee productivity. Led QA efforts on a large project within the company, Drupal Retirement. Held daily scrum meetings with the entire QA team and attended Scrum of Scrum meetings twice a week to work closely with the different teams on the project to ensure all blockers were brought to attention and prioritized.  Acted as the liaison between Nexient (company contracted out for devs & QA to handle services work) & Application Services. Maintained a close relationship with their lead by holding weekly update meetings & keeping up with all projects and issues they are handling or have in the pipeline. Lead CCB/DCB meetings twice a week with various teams within the organization, such as: Configuration Management, ISG, Account Specialists & QA, where I approved issues to go to production Lead the Integrations Team within Services QA before we contracted out the work, oversaw weekly releases and keeping stats on all issues while working with various teams within the organization to prioritize critical customer issues  Created comprehensive test plans  Designed and executed manual & automated test cases Diagnosed, reported, tracked & assisted in resolving quality issues Partnered with teams throughout HWS to ensure quality objectives were achieved Utilized excellent verbal and written communication skills to influence the development of new features and approve product usability Trained all new employees in QA on our products, internal tools & processes. Created thorough training documents in Sharepoint.

Product Support & Customer Relationship Liasion 11/08-1/13-Responsible for the day to day activities & continuous training of the W&Ps call center (approximately 30 agents that provided 24x7 support)-Develop relationships & work closely with customers to handle their issue management & escalations-Work closely with partner vendors to define standard operating procedures, warm transfer & escalation processes to ensure customers have a seamless experience using W&P applications & services-Led the initiative to create & maintain a robust, searchable knowledgebase to ensure internal/external stakeholders have access to application documentation & can find answers to commonly asked questions 24x7-Implemented an incentive driven program for call center agents to increase customer satisfaction. As a result, customer satisfaction surveys & call center statistics indicate a 43% increase & continue to trend upwards-Led the initiative to define call center requirements & create a RFP to ensure the current Wellness & Prevention call center was the best in class & was competitive in the market space-Monitored & followed up on customer feedback to ensure program recommendations & participant safety issues were handled according to the companies SOP-Maintain monthly statistics for the Product Support department using iDashboards-Developed a Key Sensitivities Document used throughout the company to define & bring awareness each customer’s sensitivities-Consulted on building of the management portal tool used to support our customers. Created the initial requirements-Run a daily meeting with various departments within the company to discuss issue prioritization-Responsible for monitoring & assigning daily tasks to ensure customer expectations were met/exceeded-Led the customer service initiative to document & train the entire company to ensure “Customer First” culture was adopted-Hosted routine training sessions on core business applications & procedures

ULTA Beauty is the largest beauty retailer that provides one-stop shopping for prestige, mass and salon products and salon services in the United States. Through its stores and ulta.com, ULTA offers a unique combination of over 20,000 prestige and mass beauty products across the categories of cosmetics, fragrance, haircare, skincare, bath and body products and salon styling tools, as well as salon haircare products. Maximize sales, while performing guest merchandise checkout Handle sales, returns and exchanges Brand and product knowledge for various manufacturers; including mass/prestige items, fragrance & salon products Inform guests of current promotions, events, and services within the store

The Energy Squad is the promotions, marketing and entertainment team of the Detroit Tigers. The Energy squad is a visible extension of the Detroit Tigers Organization in the community and special events throughout Metro Detroit.  Keep fans excited and energized throughout the baseball games with various promotions, dance and other crowd interactions Work off-site events such as a baseball camp for special needs children, helping them to throw, field & bat Host viewing events for away games, providing fans with giveaways and Tiger’s merchandise

Repairclinic.com is a trusted online store for replacement parts and free repair help for major household appliances, outdoor power equipment, HVAC equipment, water heaters and vacuum cleaners. One million parts for 150 brands are stocked at the 86,000-square-foot headquarters in Canton, Michigan.-Customer assistance by phone and email on appliance issues-Customer Service at the front counter for local customers that had questions or wanted to place an order-Product sales utilizing CD ROMs, websites and the micro fiche-Brand and product knowledge for various manufacturers-Knowledge of the Warehouse to locate specific parts

Responsibilities included customer service and new employee training.