Ashley Baum Email & Phone Number

Springfield, Mo, Us

Springfield-Branson, Missouri Area

Springfield, Missouri Area

Key Achievements:Strategic CX Leadership: Spearheaded the creation and execution of a robust Customer Experience (CX) strategy, ensuring seamless interactions and enhancing customer satisfaction.Team Management: Effectively managed and built a dynamic CX team, overseeing schedules, availability, and refining communication strategies based on brand guidelines, best practices, and protocols.Social Media Engagement: Orchestrated the development of an efficient Comment Moderation team, fostering meaningful interactions with customers through both paid and organic social media channels.Surprise + Delight Initiatives: Established and maintained innovative customer "Surprise + Delight" strategies, contributing to elevated customer loyalty and positive brand perception.Revenue Growth: Successfully launched and managed a custom bulk order program, driving new revenue streams and expanding the customer base.Core Responsibilities:Lead the development and implementation of comprehensive CX strategies, ensuring alignment with brand values and customer expectations.Manage CX team schedules, fostering a collaborative and efficient work environment while adhering to brand guidelines and industry best practices.Oversee the Comment Moderation team, optimizing engagement on paid and organic social media platforms to enhance brand presence and customer satisfaction.Innovate and execute Surprise + Delight initiatives, creating memorable moments that strengthen customer relationships and brand affinity.Spearhead the launch and maintenance of the custom bulk order program, driving revenue growth and meeting customer demand for personalized solutions.

Springfield, Missouri Area

- Create and implement monthly social media content calendars- Launch and maintain content creation initiatives (Meta, TikTok, Pinterest, etc.)- Launch, built and maintain an effective influencer + partnership program- Manage customer interactions on social media (including comments, messages and posts)

-Identify Sales team challenges and partner with cross-functional teams to develop and manage effective solutions that will improve the business-Build, analyze and track performance related to projects and sales initiatives (this includes user retention testing)-Partner with data & tech teams to automate processes-Manage & develop seamless onboarding for new company hires-Present analytical insights and new ideas to keep stylist workflow fresh and inspiring-Manage content integration cadence for training onto our training platform; ensure trainings are up-to-date and appropriate-Analyze training completion results and stylist sales trends comparatively to suggest edits to improve revenue and team sales-Manage and own development of stylist tools such as event toolkits, marketing communication, etc.

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Chicago, Il

Greater Chicago Area

Sales representative for a multi-line showroom (Anama, River + Sky, Sundown, Coin 1804, Pepaloves, Pink Martini)Records sales transactions and commission statementsPrep merchandise for upcoming shows and road appointments Participates in local trade shows by showcasing lines and writing orders Makes market calls and set up show appointments

Greater Chicago Area

Guides clients through the complete custom menswear process: measurements, fit, styling and fabric selectionAssists style advisors in custom menswear before, during and after client appointmentsMaintains client relationships through local outreachAides in overall showroom operations, event preperation and merchandising

Chicago

Booked Appointments for Current and Future Trade ShowsPrepared the Showroom and Show location for StyleMax Trade ShowAssisted in writing orders for wholesale manufactures via accounts

Chicago, Il

Completed daily tasks of entering orders into the company’s computer systemUpdated all linesheets and samples in showroomCreated product linesheet powerpoints for clientsAssisted in Stylemax tradeshowUse of order entry with internal PO systems