Ashley Curry Email & Phone Number

Houston, Tx, Us

Network Operations – Work within Maestro/TWS (network operations scheduling software), Server monitoring, Kofax TopCall (fax software monitoring), SolarWinds (node packet status), and Microsoft System Center, Azure and Intune (iPhone support), Microsoft Azure (Active Directory, Microsoft Multifactor Authentication), Bomgar (remote software), and Teams.Critical Incidents – Identify potential critical issues and coordinate appropriate response team notification and interaction.Technical – Diagnose and assist in resolution or routing of any desktop or software issues presented for internal users including email, browser, SAP, Office 365, etc.

Houston, Texas, United States

Creating the discussion to end the stigma related to mental health issues. Co-produce bi-weekly episodes of CBOMC Show, partner with organizations and providers to provide mental health content and resources to Black or underserved communities.▪ Created an organization for mental wellness advocacy.▪ Creating events to promote mental wellness education. ▪ Creating networks to connect over 600 individuals to mental wellness advocacy, discussion, or services.▪ Establishing nationwide programs to increase mental health awareness in target communities.▪ Building international connections to educate and promote mental wellness.

Houston`

Drive strategic initiatives by developing and deploying social, podcasts and web campaigns to increase traffic and listeners, funding, and promote personal development. Increase awareness within key audiences through digital targeted outreach while developing assets and messaging. Advise, plan, and implement digital strategies to enhance the way the listeners and readers interact via traditional and new communication channels.▪ Created and hosted Getting in Focus with The Ashley Nichole and co-host Getting My Cheese (Back) on My Cracker podcasts that provided recommendations on how to deal with anger, discover your purpose, and conduct a life audit to clear out distractions, in addition to discussing important mental health issues in the Black Community.▪ Successfully distributed podcasts over eight major podcasting platforms and attained 150 repeat listeners.▪ Created and maintain live-streaming program via YouTube and manage streaming platform for livestreaming. ▪ Create and development of messaging around various topics, including strategy, priorities, and announcements.▪ Develop and executing communication plans, managing cross-functional projects, and developing programming around multi-dimensional topics to promote the show and align with the mission and vision of the nonprofit branch of Getting My Cheese (Back) on My Cracker Foundation INC. ▪ Develop and implement personal development blogs via The Ashley Nichole website to promote overall mental and physical wellbeing and bridge a connection with readers.

Responsible for publishing most IT communications deliverables created by the team across various internal channels like enterprise email, Yammer, chatbot, intranet (SharePoint), digital signage, etc.▪ Help drive efficiency by optimizing the content process through excellent knowledge of publishing platforms.▪ Monitor analytics and create reports detailing the success of communications campaigns.▪ Support basic content editing for various communications, including newsletters and intranet copy, charts, graphs, and presentations.▪ Translate complex concepts and initiatives into visual representations across various channels, including infographics, animations, images, flyers, Yammer, videos, and other visually compelling content.▪ Conceptualize, develop, and design layouts to implement various graphics and content.▪ Manage revisions and approvals of content and ensure information accuracy.▪ Adhere to overall company brand and editorial guidelines while managing content▪ Support promotional IT events as needed.

Houston, Texas Area

Deliver a full range of networked computer support services to internal employees to support the overall infrastructure, systems and processes necessary to operate a high availability, fast paced environment. Provide accurate and creative solutions to internal clients to communicate self-service options and maximize user productivity. Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.▪ Provided networked computer support services to internal employees in a fast-paced environment, ensuring high availability of systems and processes.▪ Offered accurate and creative solutions to internal clients, maximizing user productivity by communicating self-service options.▪ Maintained current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.▪ Developed and implemented communication processes across teams and functional units, improving collaboration between Service Desk and Support Teams.▪ Researched and developed a Team Building initiative, gaining approval from executive leadership team to address productivity and promote unity.▪ Recognized as a first-line Subject Matter Expert (SME), providing guidance and sound judgement to analyst team.▪ Implemented agile project management, fostering collaborative effort, self-organizing, and cross-functional teams to develop solutions.▪ Developed and implemented a process to provide templates for issue resolution, educating end-users on knowledge documents, troubleshooting steps, and self-service options and tutorials, resulting in faster resolution times.

Houston, Texas Area

Oversaw the performance of the Next Generation Desktop (NGD) and guided Customer Service Representatives (CSRs) with NGD functionality and local network issues. Managed and maintained internal user information. Analyzed reports and directives, and collaborated with management to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Worked with associated vendors to operate, maintain, and support proprietary and shelf system software systems.▪ Led the deployment and configuration of personal computers.▪ Managed local and national outage boards and maintained communication with leadership on the status of issues.

Houston Tx

* B2B Sales for a telecommunications company. * Informed customers of agreement details and advised of promotions and product upgrades. * Established and maintained business-customer relationships.

Houston, Texas Area

Master Of Business Administration - Mba, Marketing

Doctor Of Education - Edd, Organizational Leadership With An Emphasis On Behavioral Health

Bachelor Of Arts - Ba, Mass Communication