Ashley Nathan Email & Phone Number

Santa Clara, California, United States

• Content creator for the company’s social media platforms, Instagram and Facebook.• Inform customers on gardening tip/products via Instagram highlights.• Showcase new products/in-season plants through photos and video• Run marketing campaigns that led to an increase of followers.• Interact with customers via Yelp and Google reviews.

Campbell, California, United States

• Utilizes Point of Sale (POS) system to accurately enter customer purchases/sales & payments• Answer customers' questions, and provide information on procedures, policies and products• Issue receipts, refunds, credits, or change due to customers• Process merchandise returns and exchanges• Work directly with the houseplant manager to maintain, organize displays, and assist customers with their houseplant related question• Recieve new houseplants into inventory and merchandise on the sales floor

Oakland, California, United States

• Consult with clients and guide them through personalizing their designs.• Act as a liaison between In-house designers and Customer Service.• Investigate, report, and escalate technical issues regarding client orders.

• Responsible for designing high fidelity mockups using Figma• Designed Beta emails and landing pages while upholding design language standards.• Based on analytics, update web layouts which resulted in a higher click rate.

Oakland, California

• Edit existing design templates and create customized artwork for customers.• Collaborate and communicate with customers to modify and finalize designs.• Create print-ready files by proofing and color-correcting (as needed) for optimal quality.• Review the work of fellow designers to assess the quality of design edits before sending a digital proof to the customer.

Oakland

• Interview new candidates for holiday ramp up• Train and mentor new team members and provide constructive feedback• Lead daily team meeting to relay information and updates• Answer customer service inquiries and collaborate to provide the best solution• Mentor and uptrain overseas partner team members

San Jose

As Social Media Creative Director, I maintain the bookstore’s social media accounts which include Facebook, Instagram, and Twitter. I work with models to photograph merchandise that will be featured on social media platforms. I create posters for events such as Grad Fest, De-Stress Fest, and our staff Thanksgiving lunch. I also answer customer queries through the social media accounts.

Bachelor’S Degree, Graphic Design

Education record