Ashley Quezada Email & Phone Number

New York, NY, US

New York, New York, United States

• Monitoring students’ behavior and reporting it to staff
• Facilitating group participation in group activities
• Assisting classrooms of 20+ kids and ensuring there are no conflicts
• Monitoring kids on school field trips weekly

• Answered a variety of calls from customers whether it was a complaint, a suggestion, or a question about a product
• Served various customers throughout the day with coffee, tea, and pastry orders based on recipes and customer preferences; Learned 10+ different drink combinations
• Adapted to fast-paced environments and multitasked to meet customer demands while maintaining a welcoming environment
• Managed all the online orders daily by making the drinks and packaging the orders presentably

• Consulted customers to address their concerns and enhance customer satisfaction
• Processed refunds and exchanges, and maintained meticulous documentation; Monitored daily store profits for accuracy
• Created promotional flyers for discounted items to increase the number of customers
• Conducted data entry for all produce and grocery items into the new cash register systemindividual code

• Selected for a competitive professional development experience that introduced and prepared students for careers focused on the law sector
• Acquired knowledge about the frameworks of the United States law system
• Participated in mock trials and debates that were based on real cases; Collaborated with other interns and delivered a presentation as part of the final project