I assist our clients with scheduling pick up and delivery appointments.

- serving and bartending- set up and take down for all events

- Assist teachers with administrative duties and projects- Supervise 75 students during lunch, recess and at after school care program

- Set up all banquet tables with linens, china, silverware, glassware and center pieces- Serve food and beverages- Prepare for future banquets by folding napkins, rolling silverware and filling condiments

Corporate Customer Service Representative July 2014 to PresentSafe Splash Swim School Lone Tree, CO• Document weekly records of incoming phone calls, new registrations, and booked customers in Excel spreadsheets• Actively communicate and clarify billing policies and procedures with clientele • Track and manage reconciles for existing and non-existing clients• Input customer payments, such as credit cards and checking accounts, into company billing system (SRS)• Retrieve and process charges and refunds for customersInstructor and Front Desk Associate July 2013 to August 2015Safe Splash Swim School Lone Tree, CO• Maintained front desk through a number of duties to ensure customer satisfaction, such as: following up with customers on scheduling inquiries, responding to questions, answering phone calls, accepting payment, returning voicemails, and cashing the register in and out• Taught weekly swim lessons to approximately 4-6 students aged 6 months to 6 years old• Volunteered to undertake additional responsibility by actively participating in marketing events• Completed stocking and cleaning of the front desk and lobby• Responsible for directing customers to designated areas of the facility

Trainer, Server, and Cashier May 2010 to October 2012Parry’s Pizza Castle Rock, CO• Progressively responsible positions over a two-year period; trained as Assistant Manager for new location in Greenwood Village• Demonstrated leadership and coordination abilities through the training of new hires in diverse tasks including customer service, wait staff, and hostess assignments• Independently opened and closed the restaurant, including balancing and reconciling daily receipts and payments• Maintained front counter and service areas; followed up with customers to ensure satisfaction; processed table orders and delivered food• Answered incoming phone calls and entered orders into the computer and cash register• Accepted payment from customers and made changes as necessary

Cashier June 2007 to August 2009Panera Bread Highlands Ranch, CO• Accepted food orders from customers and collected payment; answered incoming phone orders and inquiries• Assisted in cashing registers in and out upon open and close of the store• Cleaned and maintained the beverage and food preparation area, display cases, equipment, and order transaction area

Intersession Aide August 2008 to July 2009Timber Trail Elementary School Castle Pines, CO• Supervised 40 students, age 4-11, during intersession/after-school care program• Developed and implemented interactive and developmentally appropriate activities such as crafts, board games, sports, and recess time to increase student involvement and social interaction• Demonstrated ability for positive parental interaction through communication and feedback on child’s interactions and behavior, as per school policy• Followed strict privacy and behavior protocol in order to ensure parent and child confidentiality