Ashley Onken Email & Phone Number

Sidney, Ne, Us

In this role, I lead a team of 8 QA Engineers serving as a key liaison among multiple business groups and IT on integral system installations and updates; allocate resources for an offshore team of 8. Manage multiple projects and run test environments to ensure functionality and usability. Maintain quality assurance at cabelas.com, basspro.com and associated systems, leading test estimates, plans, designs, execution completion, resourcing, metrics and reports; and manage code… Show more In this role, I lead a team of 8 QA Engineers serving as a key liaison among multiple business groups and IT on integral system installations and updates; allocate resources for an offshore team of 8. Manage multiple projects and run test environments to ensure functionality and usability. Maintain quality assurance at cabelas.com, basspro.com and associated systems, leading test estimates, plans, designs, execution completion, resourcing, metrics and reports; and manage code releases/deployments. Here are a few of my significant accomplishments:▪ Developed and oversaw an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to the project driven key performance requirements.▪ Recruited, led, mentored and developed a talented high-performing team of technical automation engineers and manual testers.▪ Implemented changes to allow Developed and initiated a consistent Q/A and release management practice to streamline processes and decrease risk of defects. ▪ Improved team’s throughput by implementing a new automated testing tool, developing new test processes, and providing employee development opportunities. ▪ Developed, tested, and implemented changes to the architecture of the company's website and transition to a new platform.▪ Drove the successful implementation of a new order management tool that supports customer data, inventory and order entry for two global retailers.▪ Implemented a secure mobile testing lab that provides instant, real-time devices to team members and developers in all locations to reduce cost and maximize efficiency▪ Redesigned product details pages on basspro.com to increase traffic to the site and promote online sales▪ Proactively identify and communicate potential risks to functionality resulting from proposed changes via requirements analysis/design and scope documentation. Show less

Sidney, Nebraska

In this role, I lead a team of 6 and serve as a key liaison among multiple business groups and IT on integral system installations and updates and allocate resources for an off-site team of 8. I manage multiple projects and run test environments to ensure functionality and usability. I also maintain quality assurance at cabelas.com and associated systems, leading test estimates, plans, designs, execution completion, resourcing, metrics and reports; and manage code releases/deployments.Here… Show more In this role, I lead a team of 6 and serve as a key liaison among multiple business groups and IT on integral system installations and updates and allocate resources for an off-site team of 8. I manage multiple projects and run test environments to ensure functionality and usability. I also maintain quality assurance at cabelas.com and associated systems, leading test estimates, plans, designs, execution completion, resourcing, metrics and reports; and manage code releases/deployments.Here are a few of my significant accomplishments:▪ Developed and initiated a consistent Q/A and release management practice to streamline processes and decrease risk of defects. ▪ Increased security of cabelas.com e-commerce web site which accounts for significant revenue stream – managed successful transition from http to https.▪ Redesigned product details page at cabelas.com to increase traffic to site and promote online sales.▪ Implemented changes to allow customers to purchase firearms online and pick them up in-store.▪ Increased cabelas.com usability by redesigning and simplifying online customer checkout process. ▪ Initiated business-to-business access allowing businesses/governmental organizations to purchase product online with a discount, and order merchandise with customized logos. ▪ Proactively identify and communicate potential risks to functionality resulting from proposed changes via requirements analysis/design and scope documentation. Show less

In this role, I designed and executed test cases to verify product evaluation and achieve highest quality standards. I maintained test documentation/plans and remained aware of new system and application functionality changes and add-ons. I also collaborated with development teams to identify/refine test requirements; and developers/product owners to resolve issues. Key accomplishments include:▪Contributed to increase of online sales, writing requirements that simplified the checkout… Show more In this role, I designed and executed test cases to verify product evaluation and achieve highest quality standards. I maintained test documentation/plans and remained aware of new system and application functionality changes and add-ons. I also collaborated with development teams to identify/refine test requirements; and developers/product owners to resolve issues. Key accomplishments include:▪Contributed to increase of online sales, writing requirements that simplified the checkout process for customers shopping at cabelas.com. ▪ My performance in role resulted in promotion to current role - leading the team that I formerly worked on. Show less

Business Analyst for Business Process Management; acting as a liaison between the business and IT.I analyzed existing business processes, identifying opportunities for improvement. I defined, documented, and managed business requirements, and developed test strategies, plans, and cases.Significant contributions:▪Drove integration and supported multiple departments with implementation of a new software system to increase process efficiency.▪Led descriptive and analytical business… Show more Business Analyst for Business Process Management; acting as a liaison between the business and IT.I analyzed existing business processes, identifying opportunities for improvement. I defined, documented, and managed business requirements, and developed test strategies, plans, and cases.Significant contributions:▪Drove integration and supported multiple departments with implementation of a new software system to increase process efficiency.▪Led descriptive and analytical business process modeling to promote continuous improvement, serving as key liaison to development teams in design of process solutions.▪Developed test cases and coordinated testing with off-shore test team. Show less

I supervised call center staff to ensure customer concerns were expediently and accurately resolved, identifying ways to improve efficiency and increase profits.Accomplishments:▪Made key contributions to the development of a E-procurement program that significantly increased sales by introducing exclusive discounts for corporate/government sales. ▪Slashed overall call center abandoned rate to 2% or less after implementing new policies/procedures and instituting live monitoring of… Show more I supervised call center staff to ensure customer concerns were expediently and accurately resolved, identifying ways to improve efficiency and increase profits.Accomplishments:▪Made key contributions to the development of a E-procurement program that significantly increased sales by introducing exclusive discounts for corporate/government sales. ▪Slashed overall call center abandoned rate to 2% or less after implementing new policies/procedures and instituting live monitoring of inbound call statistics. ▪Initiated strategies to improve department morale, significantly increasing employee satisfaction.▪Took on additional responsibility as CRMS Business Lead while still overseeing corporate sales team. Show less

Sidney, Nebraska

In this role, I led staff producing values needed to build a customer relationship management system, streamlining work processes for multiple teams, and leading all aspects of production support, requirements documentation, test planning and training. I held this role concurrently while still leading corporate sales staff.Key contributions:▪Played key role in implementation of an order management system that increased efficiency and usability of internal customer order… Show more In this role, I led staff producing values needed to build a customer relationship management system, streamlining work processes for multiple teams, and leading all aspects of production support, requirements documentation, test planning and training. I held this role concurrently while still leading corporate sales staff.Key contributions:▪Played key role in implementation of an order management system that increased efficiency and usability of internal customer order system.▪Initiated case management functionality that increased speed and ease of resolving customer concerns. Show less

Practitioner Certificate In Business Analysis

Masters Certificate In Business Analysis

Education record