Ashley Ooi Email and Phone Number

Regulatory compliance internship focused on customer tax reporting - FATCA, Common Reporting Standard and Qualified Intermediary regulations. - Assisted with analysis of regulations and its application to financial services client business scenarios.- Drafted publications and client communications showcasing the impact of recent regulatory changes.- Organised client events where the firm shared thought leadership and regulatory updates- Go to market activities included sourcing client contacts for targeted client communication and pursuits.- Project management - tracked key deliverables for the team, monitor deadlines and initiate actions to meet deadlines.- Data migration to enable team to work from a single data source. - Ensure the team meets the internal risk management requirements - independence AML checks, etc.

Client Experience Internship:- AI Implementation: Assist in testing and implementing the firms AI-related initiatives aimed at driving cutting-edge solutions for our customers and enhance internal productivity - Automation & Chatbots: Learn to develop automations for customer service and communication, maintaining conversational chatbots to optimize client interactions- Data Analysis: Clean and interpret conversation logs to extract insights, improving the efficiency of automated responses to clients- Identify Opportunities: Proactively pinpoint recurring issues suitable for automation, enhancing customer self-service experiences- Collaboration: Work with cross-functional teams (e.g: Product Operations and Marketing) to align automation strategies with business goals, ensuring a seamless client experience