Synergize customer experience programs: Lead the creation of a comprehensive and cohesive support system for customers, ensuring each component plays a critical role in the overall strategy.- Medical Education: Spearhead the development of educational programs aligning with adult learning principles, tailored to the diverse needs of healthcare professionals. Leverage innovative teaching methodologies and technology to adopt a transformative approach, advancing surgeons along the AiBLE… Show more Synergize customer experience programs: Lead the creation of a comprehensive and cohesive support system for customers, ensuring each component plays a critical role in the overall strategy.- Medical Education: Spearhead the development of educational programs aligning with adult learning principles, tailored to the diverse needs of healthcare professionals. Leverage innovative teaching methodologies and technology to adopt a transformative approach, advancing surgeons along the AiBLE continuum. - Sales Training: Drive strong collaboration with the Sales Training team to work closely with Medical Education, ensuring sales representatives possess in-depth knowledge of products and services. Providing necessary training and resources for effectively communicating the AiBLE value proposition, tailored to the specific needs of healthcare professionals, ensuring clear understanding and engagement.- Society Relations: Foster relationships with key medical societies and organizations to support educational initiatives and enhance presence within the healthcare community. Engage with stakeholders to facilitate knowledge-sharing, collaboration, and advocacy efforts addressing evolving industry needs. Show less

Led team responsible for: expanded Cranial & Spinal Technologies ($5B) strategy & presence at society meetings, resident & fellow strategy, grants & awards, customer data management, segmentation, & customer experience program.- Drove 25% increase in customer interactions across the business year-over-year tracked through bespoke CRM.- Implemented strategy for resident and fellow audience; focused on developing deep partnerships with top resident and fellowship programs within… Show more Led team responsible for: expanded Cranial & Spinal Technologies ($5B) strategy & presence at society meetings, resident & fellow strategy, grants & awards, customer data management, segmentation, & customer experience program.- Drove 25% increase in customer interactions across the business year-over-year tracked through bespoke CRM.- Implemented strategy for resident and fellow audience; focused on developing deep partnerships with top resident and fellowship programs within neurosurgery and orthopedic spine surgery. - Managed young surgeon education funding through process improvement and fellowship funding bringing over $1M in savings to the business through aligned grants process.- Strategically drove engagement and long-term partnerships with key neuroscience and orthopedic societies and leaders and managed grants and philanthropy program support.- Managed strategy and maintained comprehensive databases focused on customer data, segmentation, KOL relationship management, CST engagement mapping, contracting and payments. Show less

Led team responsible for: Spine & Biologics strategy & presence at society meetings, resident & fellow strategy, grants and awards, customer data management, segmentation, and customer experience program.- Drove nearly 3,000 customer business interactions annually with more than 30% new customer activity.- Redefined and refreshed the customer experience/visit program, aligning to business objectives and new brand and expanding to Lafayette, CO campus, hosting nearly 50 unique… Show more Led team responsible for: Spine & Biologics strategy & presence at society meetings, resident & fellow strategy, grants and awards, customer data management, segmentation, and customer experience program.- Drove nearly 3,000 customer business interactions annually with more than 30% new customer activity.- Redefined and refreshed the customer experience/visit program, aligning to business objectives and new brand and expanding to Lafayette, CO campus, hosting nearly 50 unique customers.- Stood up first-ever society & physician relations team for Spine & Biologics, bringing together top-talent from across the business to deliver top-notch customer experience and focus.- Developed resident & fellow strategy and team focused on strategic support of landmark academic institutions.- Implemented comprehensive program scorecards, engagement plans, webpages, transition portals, and tracking dashboards to amplify the work of the resident & fellow team and streamline operations.- Centralized philanthropic ownership, optimizing processes for grant requests, event support, and inventory management.- Initiated Society Ambassador Program, fostering stronger relationships and partnership with key societies. Show less

- Developed strategic approach during the COVID-19 pandemic through customer impact surveys & competitive reporting.- Spearheaded competitive and market intelligence initiatives for Spine & Biologics portfolio ($2B).- Led team of experts responsible for monitoring and analyzing competitors’ activities.- Identified and analyzed top products within key therapy categories; assessing market share opportunities.- Championed initial perspectives and recommendations for PPM (Product… Show more - Developed strategic approach during the COVID-19 pandemic through customer impact surveys & competitive reporting.- Spearheaded competitive and market intelligence initiatives for Spine & Biologics portfolio ($2B).- Led team of experts responsible for monitoring and analyzing competitors’ activities.- Identified and analyzed top products within key therapy categories; assessing market share opportunities.- Championed initial perspectives and recommendations for PPM (Product Portfolio Management).- Developed and deployed competitive “war games” and customer surveys to inform strategic investments.- Enhanced strategy for customer experience/visit program. Show less

Led four teams across multiple locations with 40 employees responsible for program support, attendee communications, planning, execution, and on-side delivery of medical education, physician consultative programs, customer visit/experience programs, field development, sales incentive meetings, and events- Launched first online customer experience program registration process to allow the requestor to view availability and manage their registration experience- Led Expense Management… Show more Led four teams across multiple locations with 40 employees responsible for program support, attendee communications, planning, execution, and on-side delivery of medical education, physician consultative programs, customer visit/experience programs, field development, sales incentive meetings, and events- Launched first online customer experience program registration process to allow the requestor to view availability and manage their registration experience- Led Expense Management Team, including project budgets exceeding $82M across 25 cost centers- Developed and managed tiered-service-levels, leveraging complexity factors and a capacity model to effectively resource and manage ongoing individual workloads across nine distinct therapies within RTG Show less