Ashley P. Email and Phone Number

Provide global support for Data Centers on multiple campuses, either in-person or remotely utilizing monitoring services and coordinating with remote hands, to troubleshoot or assist with the hardware maintenance or issues. Resolve issues within SLA requirements, or collect data and supporting screenshots for escalation to other teams, including HAT, when required. Document all resolutions within Footprints to provide guidance for any future issues.Building requirements and completing… Show more Provide global support for Data Centers on multiple campuses, either in-person or remotely utilizing monitoring services and coordinating with remote hands, to troubleshoot or assist with the hardware maintenance or issues. Resolve issues within SLA requirements, or collect data and supporting screenshots for escalation to other teams, including HAT, when required. Document all resolutions within Footprints to provide guidance for any future issues.Building requirements and completing goals for Data Center redundancy, maintaining all warranty services related to the Data Center, creating SOPs and WIs for processes and procedures regarding Data Center Services, to ensure maximum uptime for all services required by the Data Center.Managing all preventative maintenance/changes or unplanned maintenance/changes to the Data Center by communicating with all teams involved, receiving approval for all at risk requests with the Change Manage Board, and providing proper communication during maintenance or changes, reporting success with or without issues upon completion. Show less

Provide support for end-users on multiple campuses, either in-person or remotely utilizing Bomgar, to troubleshoot their application or hardware issues. Resolve issues within SLA requirements, or collect data and supporting screenshots for escalation to other teams, including HAT, when required. Document all resolutions within Footprints to provide guidance for any future issues.Provide and configure hardware/software for new or current employees to ensure maximum production per user… Show more Provide support for end-users on multiple campuses, either in-person or remotely utilizing Bomgar, to troubleshoot their application or hardware issues. Resolve issues within SLA requirements, or collect data and supporting screenshots for escalation to other teams, including HAT, when required. Document all resolutions within Footprints to provide guidance for any future issues.Provide and configure hardware/software for new or current employees to ensure maximum production per user. Maintain standards and acquire approvals where required for all purchases submitted to the Desktop Support team. Recommend upgrades when necessary to aid in increased performance from each user. Collaborate with other teams to perform L1 tasks, such as port flipping on switches, software upgrades for applications, and maintaining security compliance. Show less

Managing and maintaining database integrity, perform updates to minimize bugs and security issues, creating and optimizing modules utilized by employees, training new and current users on database features, and protecting database integrity and confidentiality by implementing the “principle of least privilege”.Setting up hardware, installing and configuring software, maintaining and repairing equipment, troubleshooting servers and end user machines to provide solutions that will restore… Show more Managing and maintaining database integrity, perform updates to minimize bugs and security issues, creating and optimizing modules utilized by employees, training new and current users on database features, and protecting database integrity and confidentiality by implementing the “principle of least privilege”.Setting up hardware, installing and configuring software, maintaining and repairing equipment, troubleshooting servers and end user machines to provide solutions that will restore functionality in a timely manner, and supporting end users by training them to navigate technology productively.Building new webpages, while refining current webpages to create a consistent, visually appealing website, manipulate the design by employing HTML and CSS code to enhance the user experience, and transforming the format of the site to increase ease and accessibility. Show less

Answer all phone calls and transfer accordingly, welcome guests and students, acting as the first point of contact for all prospective students as well as a warm welcoming face for returning students. Serve as the liaison between prospective student and admissions coordinator. Receive information from students that is then translated over to admissions to begin process of enrollment. Supervise incoming and outgoing mail, ensuring postage is being used responsibly. Request and process… Show more Answer all phone calls and transfer accordingly, welcome guests and students, acting as the first point of contact for all prospective students as well as a warm welcoming face for returning students. Serve as the liaison between prospective student and admissions coordinator. Receive information from students that is then translated over to admissions to begin process of enrollment. Supervise incoming and outgoing mail, ensuring postage is being used responsibly. Request and process transcripts, while maintaining integrity of sensitive and confidential information. End of week duties included providing reports of the weekly admissions activity and comparing activities to previous weeks. Show less