Ashley Packard Email & Phone Number

Logansport, Indiana, United States

Indiana, United States

Logansport Indiana

Provide professional guidance and support volunteer Court Appointed Special Advocates (CASAs). Assures that the children served by the program receive sound advocacy and early permanency planning, in accordance with Indiana statues and federal laws.Manages and supports up to 15 cases through consultation, problem solving, troubleshooting, feedback.

To be actively involved in singing, playing and interaction with the children to promote good spirit and rapport.To develop own skills in leading and teaching activities.Provide care and supervision of the infants/toddlers.To assist in the preparation and serving of snacks and meals.To assist in daily preparation of craft materials, programs etc.

Mayflower Mill Elementary

Provide care and supervision of the School-Aged Children Before and After School.Be actively involved in singing, playing and interaction with the children to promote good spirit and rapport.Assist in the preparation and serving of snacks.Assist in daily preparation of craft materials, programs etc.

Altamonte Springs

Responsible to receiving, processing, and entering new pharmacy bills. Also responsible for contacting pharmacies to ensure correct electronic pharmacy billing for our clients.

Lake Mary Florida

Managed inbound calls from Farmer's and 21st Century insured customers regarding new and existing claims. Explained claims process and triaged to claims adjuster when appropriate.

Assist credit card customers with charge disputes, credit card reward redemption, and other general billing questions.Non-fee based product sales, such as card upgrades and promotional point add-ons.Provide clear and accurate information about JPM Chase products, and how they work for the customer.

Responsible for taking escalated calls from our patients that have been experiencing issues, also for helping some of our inexperienced representatives when they have questions or concerns. My department is responsible for calling patients if there are issues with their orders and rescheduling if there are delays; A minimum of 65 orders per day are.

Interfaced with patients, physicians' offices, and insurance companies to ensure satisfactory solutions to sensitive problems.Handled escalated calls from level 1 agents.Achievements and AwardsIncreased number of orders taken per day by 10%. Number of re-occurring escalated calls diminished while Patient Care Supervisor because of my willingness to engage.

Handled multiple phones lines, and general multi-tasking related to cellular phone sales, and Handled escalated issues for assorted reason from customers

Bachelors, General Studies

Minor- Psychology and Sociology

Associate’S Degree, General Studies

Activities and Societies: Phi Theta Kappa, Human Services Organization

Certificate, Business Specialist