Ashley Pair Email & Phone Number

- Create and optimize business and people operation functions with a balanced focus on employee relations, client satisfaction and company growth and profitability - Develop and implement company HR initiatives including engagement initiatives, performance reviews, corrective action plans, company culture-building strategies, and team growth & retention strategies - Collaborate directly with the President of the company to recruit, interview, hire, and onboard new team members- Mentor and coach team members via monthly 1:1s that focus on values alignment, personal growth, and opportunity assessment - Monitor agency profit and loss and create forecasting frameworks to achieve company growth goals and year over year profit increase

United States

I’m part of a talented team of e-commerce innovators leading the way on Shopify and Klaviyo. We create memorable customer experiences for growing e-commerce brands.My role is to facilitate communication and responsibilities between clients and our team while helping to strategically lead company direction.Responsibilities include: - Play a leading role in creating and overseeing Fuel Made's customer retention initiative.- Spearhead long-term business planning, while analyzing the effectiveness of existing business functions.- Review all design and development deliverables to ensure it meets quality and client expectations.- Organize and schedule daily tasks for 8 remote team members to ensure all deliverables are completed on schedule.- Facilitate one-on-one interviews for all new hires. By recruiting top talent and providing an atmosphere of appreciation and growth, Fuel Made retains a low employee turnover rate.- Analyze the performance of internal employee policies and make recommendations for improvement.- Handle invoicing each month, ensuring all hours are accounted for, as well as answer any client concerns that may arise.- Update, maintain and create processes for a streamlined flow between internal operations and our clients.

- Provide administrative support to the claims team - Ensure quality customer service to each of our clients - Update and maintain necessary administrative documents such as training guides & monthly records- Work successfully in a team setting on a day-to-day basis - Pull, organize and distribute daily reports to team members

-Created new policy & procedure manuals and training guides to ensure consistent training for all new volunteers and employees -Facilitate monthly training/feedback meeting with all volunteer staff. This allows for open communication and a sense of ownership to be felt by all volunteers-Build relationships with donors throughout our community to ensure a consistent flow of high-quality donations into the store -Created spreadsheets and documentation for all of the store's financial data, including a new method of sales tracking. The new method created allows for instant snap-shot of sales at any given time-Provide assistance to members of our community experiencing homelessness and/or joblessness

-Responsible for daily management of staff of 60+ employees, and up to 125 during peak seasons-Managed all store-level HR functions including benefits, payroll, leave requests, and employee investigations-Recruited and trained all personnel. Facilitated job fairs, one-on-one interviews, and all new hire orientations. By recruiting top talent and providing an atmosphere of appreciation and growth, I retained a very low employee attrition rate throughout my time as manager-Ensured strict adherence to all company policies and procedures as well as all state and federal labor laws-Participated in new store openings and floor sets, thus gaining a knowledge and appreciation of the behind the scenes aspect of the business-Created an ongoing training model for store-level management to foster an environment that is conducive to employee growth and advancement. I had the pleasure of seeing many of my employees advance to positions of greater responsibility

-Recruited and trained staff for multiple stores throughout the United States-Increased sales of "hurting" retail locations by recruiting new employees and training stores on strong employee relations practices-Responsible for strict adherence to HR guidelines. Paperwork was always in order and filled out in accordance with company, state, and federal guidelines - Facilitated employee investigations as needed- Regularly increased sales by proper staffing, training, and development-Created an atmosphere of exceptional customer service, thus increasing in-store sales and customer retention

Master Of Arts (M.A.), Project Management

Bachelor Of Science (B.S.), Apparel And Textile Marketing Management