Initiate outbound and respond to incoming communication with prospects and clientsAccurately complete, review and submit borrower’s loan applicationsCollect and review clients documentations to determine employment, income, and assets qualifications Analyze a client’s homeownership or refinance goals and provide guidanceEducate borrowers on different types of mortgage productsCoordinate with title, escrow and support staff to ensure all closing requirements are met

Providing the most innovative and industry changing programs that will blow your mind!!!

Respond to inbound and initiate outbound communication with prospects and clientsBuilding relationships while rapidly responding to the needs of clientsFinancially prescreen clients based on their employment, income, and assetsEnsure that client’s prequalification documents are prepared prior to presenting purchase offers Sell and produce mortgage loansCoordinate with support staff to ensure all transaction and file requirements are met

Manage all aspects of new home sales from point of sale to closing. Demonstrate model homes and/or available homesites.Provid timely and consistent follow-through with current customers from initial contact to after closing.Develop an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising anddemographics.Monitor and record daily customer traffic.Work with customers on their builder option purchases.Lead and/or assist in processing complete paperwork to result in escrows closing in a timely manner.Maintain the condition of the model homes communicating with the field and office for maintenance.

Review underwriting approval and system for required conditions needed to move file through closingPrepare files for accurate figures at time of closingCall out all conditions and obtain/review items from customers to obtain underwriting clearanceAct as liaison between customer and internal departmentsDiligently meet company goals and deadlinesExplain loan terms and answer any questions borrower has regarding loan process

Researched ownership records, market data and industry trendsProspected new client relationships and referral sourcesAttended networking and industry eventsPresented marketing proposals to clientsNegotiated exclusive listing agreementsMarketed exclusive listings to qualified buyers and negotiated offersAdvised clients on their individualized real estate investment strategies

Conducted “intro calls” to buyers, agents and closing company on all filesAddressed inquiries from clients, buyers, agents, and lenders professionally and in a timely mannerResponded to email and phone messages within 24 hoursReviewed and completed bi-weekly extension and termination reportsFollowed-up on file status and assisted lenders in obtaining closing conditions from buyersConfirmed closing dates with buyers and closing companiesEnsured internal and seller systems had current status and updatesFollowed-up on Final HUD, waivers and wire confirmation with Closing companyUploaded important documents in RCPMaintained open communication with team members and team leadersFollowed Closer Workflow procedures

Acted as liaison between and coordinated with client lending institutions, Buyers, real estate agents, escrow, appraisers,inspectors, and mortgage brokers throughout the transactionHandled all transactions from contract through closingCoordinated all closing activitiesEnsured all documents is in compliance with BRE (e.g., executed and initialed correctly, required disclosures are secured, etc.)Monitored and assessed the progress of the transaction so that deadlines were met and contingencies were releasedPerformed administrative and clerical dutiesHandled all specialty portfolios including Auction and High Value portfolios.Managed a team of 10-15 employees in the Closing Department.Trained all new employees in the Closing Department including policies and procedures, client matrix and computerprograms. Reviewed HUD/Closing documents and title work and assisted in clearing any issues needed prior to closing.Negotiated price reductions and repair requests between buyer and seller.

Handled inbound customer related phone inquiries and ensured that issues are resolved promptly, professionally and thoroughlyManaged escalated client calls with courtesy and professionalismResponded to email correspondence quickly and competentlyUtilized outstanding typing skills to enter detailed notes into our systemEducated our clients on the company’s services and procedures

Reviewed items needed on conditional approvalRestructured loans that were suspended or denied, contact customer if necessaryReviewed system for accuracy and ensure that all items that are needed for final approval have been collected and categorizedSubmit loan for final approval to underwriting once brokers submit underwriting conditionsPerformed other related duties as required - Verification, 4506 execution and so on

Assisted Senior Underwriters with the review of loan files to ensure all loans meet corporate and program criteriaAssisted Underwriters in the following:1003 and AUS completion and accuracyReview and analysis of credit reports, income documentation, appraisal & title reports, bank statements, and other asset relatedstatements.Pipeline management.

Prompt, courteous and friendly greeting of every customer both by phone and in person.Maintained working knowledge of scheduled appointments and customers in the reception.Directed all calls to the appropriate party and maintained knowledge of persons on and off premises.Verified and prepared accurate daily deposits.Transposed repair estimates as needed.

Daily depositsRecorded daily sales from POSCash reportsAccounts payableBank and balance sheet account reconciliationseEmpact and Quickbooks